From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report for March 1937 analysing customer complaints about various brake issues.
| Identifier | ExFiles\Box 130\4\ scan0128 | |
| Date | 31th March 1937 | |
| QUARTERLY COMPLAINTS - MARCH 1937. Customers' Complaints. - C.C. Company Policy. - C.P. 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 113 100 213) C.P. 94 65 159) 372 These are the total brake complaints We give below an analysis of these complaints at the request of the Experimental Department. Previous Quarter. C.C. 202 86 288) C.P. 32 8 40) 328 Six Months. 441 259 700 700 1. BRAKE JUDDERS. March Quarter. C.C. 9 6 15) C.P. 3 3 6) 21 Inertia Balancing Device now being fitted in cases of complaint. Previous Quarter. C.C. 20 2 22) C.P. 1 - 1) 23 Six Months. 33 11 44 44 2. BRAKES FIERCE. March Quarter. C.C. 3 6 9) C.P. - - -) 9 Previous Quarter. C.C. 13 3 16) C.P. - - -) 16 Six Months. 16 9 25 25 3. SERVO THUMPS. March Quarter. C.C. 16 10 26) C.P. 19 12 31) 57 Adjust swinging arm to give more damping. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}271. Previous Quarter. C.C. 21 5 26) C.P. 3 - 3) 29 Six Months. 59 27 86 86 | ||