From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
How to handle complaints about the Phantom model, prioritizing a steering issue.
| Identifier | ExFiles\Box 47\1\ Scan415 | |
| Date | 24th December 1926 | |
| x4117 B.S. E.H. C.Hq. C.Hof. C.Hs.{Lord Ernest Hives - Chair} BY4/M.{Mr Moon / Mr Moore} 24.12.26. RECEIVED DEC 24 1926 PHANTOM COMPLAINTS. ----------------- Referring to BJ6/S. 23.12.26. the information and suggestions put forward in BY3/M.21.12.26. have been got out with R2/M.18.11.26. in front of us at the time. I am having separate cards got out to deal with each item, which will be sent round in the usual way, but as explained in my memo, it is felt at the Works that the steering issue is by far the most important, and is one we ought to tackle with the least possible amount of delay. BY.{R.W. Bailey - Chief Engineer} [Signature] | ||