From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from June 1928 detailing customer complaints and remedies for the Phantom model.
| Identifier | ExFiles\Box 76\3\ scan0177 | |
| Date | 30th June 1928 | |
| KEY CARDS - PHANTOM. QUARTER ENDING JUNE, 1928. INDEX LETTER: C. COMPLAINT & REMARKS: Steering Wobbles. NATURE OF WORK REQUIRED: (a) S/fit new .940 Worm and nut. (b) S/fit new side steering tube. (c) S/fit spring loaded cross tube. COST PER CAR: £3.14.11. £3. 4. 7. £4. 4. 7. WHAT IS BEING DONE TO OVERCOME COMPLAINT: New and improved design now standard on Production. Work only carried out on customers' complaints or on cars going abroad. TOTAL NO. OF CARS WHICH MAY BE AFFECTED: (a) 750. (b) 1100. (c) Unknown. APPROX. NO. OF CARS ALREADY ATT'D.{John DeLooze - Company Secretary} TO: 270. 235. 68. NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER: 11 25. 14. NO. OF CARS YET TO BE DONE: Not known. " " HOW LONG TO APPLY F.O.C.: 25,000 or guarantee then submit to owner as a modernisation. INDEX LETTER: D.{John DeLooze - Company Secretary} COMPLAINT & REMARKS: Sticking Throttle. This involves firing in silencer and engine racing or stopping in traffic. NATURE OF WORK REQUIRED: (a) S/fit roller bearing to throttle and modify closing angle. (b) S/fit ball bearing to operating shaft. COST PER CAR: £6. 12.6. £1. 13.3. WHAT IS BEING DONE TO OVERCOME COMPLAINT: The new design overcomes these troubles. TOTAL NO. OF CARS WHICH MAY BE AFFECTED: (a) 1100. (b) 350. APPROX. NO. OF CARS ALREADY ATT'D.{John DeLooze - Company Secretary} TO: 550. NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER: 41. NO. OF CARS YET TO BE DONE: 550. HOW LONG TO APPLY F.O.C.: Fit to all cars as they become available. INDEX LETTER: F.{Mr Friese} COMPLAINT & REMARKS: Failure of Platinum Points due to rapid burning. NATURE OF WORK REQUIRED: (a) Drill ventilation holes. (b) S/fit oil seal. COST PER CAR: £0. 6. 8. £1.11.10. WHAT IS BEING DONE TO OVERCOME COMPLAINT: Both features now standard on Production and further improvement is made. TOTAL NO. OF CARS WHICH MAY BE AFFECTED: APPROX. NO. OF CARS ALREADY ATT'D.{John DeLooze - Company Secretary} TO: 306. NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER: 10. NO. OF CARS YET TO BE DONE: Not known. HOW LONG TO APPLY F.O.C.: 10,000. INDEX LETTER: G.{Mr Griffiths - Chief Accountant / Mr Gnapp} COMPLAINT & REMARKS: Brake Jaggers & Grabbing. (a) Want of flexibility in Servo mechanism. (b) Wrongly bedding brake surfaces. (c) Halo surfaces not true. NATURE OF WORK REQUIRED: S/fit device to provide flexibility. Re-bed brake liners. True up halo surfaces. COST PER CAR: £1. 0. 6. £0.17.10. £0.17. 0. WHAT IS BEING DONE TO OVERCOME COMPLAINT: This is now standard on Production. TOTAL NO. OF CARS WHICH MAY BE AFFECTED: 900. Any. Any. APPROX. NO. OF CARS ALREADY ATT'D.{John DeLooze - Company Secretary} TO: 470. NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER: 31. NO. OF CARS YET TO BE DONE: Not known. HOW LONG TO APPLY F.O.C.: 25,000 or guarantee, then submit to owner as a modernisation. | ||