From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary of common complaints and resolutions for the Phantom model for the quarter ending June 1928.
| Identifier | ExFiles\Box 76\3\ scan0178 | |
| Date | 30th June 1928 | |
| KEY CARDS - PHANTOM. QUARTER ENDING JUNE, 1928. INDEX NUMBER. | COMPLAINT & REMARKS. | NATURE OF WORK REQ'D.{John DeLooze - Company Secretary} | COST PER CAR. | WHAT IS BEING DONE TO OVERCOME COMPLAINT. | TOTAL NO. OF CARS WHICH MAY BE AFFECTED. | MINIMUM NO. ATT'D.{John DeLooze - Company Secretary} TO SINCE SEPT. 1926. | NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER. | NO. OF CARS YET TO BE DONE. | HOW LONG TO APPLY F.O.C. 1. | Noisy Tappets. The lubrication scheme is now always fitted. | (a) S/fit new pins and rollers as necessary. (b) Re-grind tappet guides to true up same. (c) S/fit lubrication scheme. | £1.19.7. £2. 9. 0. £2.12.3. | New design of tappets and lubrication scheme. | Not known. | 550. | 112. | Not known. | 30,000 or guarantee. 2. | Overoiling (Y) or Piston Knocks (Z). As these jobs entail practically the same work, they are shown together. | Hone out cylinders and supply and fit new pistons and rings. (a) If entirely at Company's expense. (b) If customer pays for an 'A' decarb. (c) If customer pays for a 'B' decarb. | £23.5.0d. £14.11.5. £6. 7. 2. | Production cyls. are now honed and this cures overoiling. Piston knocks are improved but may still exist in a few cases owing to variations in the aluminium alloy. | Not known. | 141. | (Y) 18. (Z) 7. | Not known. | After 20,000 charge pro rata of mileage run to 50,000. 3. | Water Pump Failures. Due to seizure of bearing. | (a) S/fit new packings. (b) S/fit new half casing rotor and bushes. | £1. 0.11. £2.16.3. | New improved spring loaded packing now in Production. | Not known. | 187. | 84. | Not known. | 25,000 or guarantee. 4. | Brakes Squeak. | (a) S/fit dampers to F.W.B. drums. (b) Re-bed. (c) Renew liners. | £1.18.0. £0.17.10. £4. 8. 3. | Anti-squeak device now standard on Production. | (a) 1100. (b) Any. (c) Any. | 145. | 41. | Not known. | 25,000 or guarantee. 5. | Failure of Rivets in Fabric Coupling. | S/fit a new fabric disc. | £1. 16.0. | Improved method of attaching plates now standard on Production. | 782. | 104. | 28. | Not known. | 25,000 or guarantee. 6. | Engine Vibration. | Dismantle and re-set slipper drive. | £2.8.11. | Improved cotton duck fabric with reduced poundage is proving more satisfactory. | Not known. | 89. | 40. | Not known. | 25,000 or guarantee. | ||