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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from March 1937 detailing customer complaints about vehicle brakes.

Identifier  ExFiles\Box 130\4\  scan0143
Date  31th March 1937
  
QUARTERLY COMPLAINTS - MARCH 1937.

CUSTOMERS' COMPLAINTS - C.C.
COMPANY POLICY. - C.P.

25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS.

TOTAL BRAKE COMPLAINTS.
March Quarter.
C.C. 162 36 33 21 (252)
C.P. 56 10 4 5 (75) 327
Previous Quarter.
C.C. 92 22 41 10 (165)
C.P. 57 4 7 4 (72) 237
Six Months.
367 72 85 40 564 564

BRAKES SQUEAK - FRONT.
March Quarter.
C.C. 16 3 4 - (23)
C.P. - 2 - - (2) 25
Previous Quarter.
C.C. 10 4 5 - (19)
C.P. 2 - - - (2) 21
Six Months.
28 9 9 - 46 46
Remarks: These complaints are all on cars with pivoted type front brake shoes. The most we can do is to re-bed and adjust or re-line. We have no definite cure.

BRAKES SQUEAK - REAR.
March Quarter.
C.C. 31 13 4 4 (52)
C.P. 4 2 - 1 (7) 59
Previous Quarter.
C.C. 23 6 4 1 (34)
C.P. 8 1 - - (9) 43
Six Months.
66 22 8 6 102 102
Remarks: 24 complaints are on cars with pivoted type rear brake shoes.

BRAKES SEIZE - FRONT.
March Quarter.
C.C. 4 - 2 - (6)
C.P. 2 - 1 - (3) 9
Previous Quarter.
C.C. 3 - - 2 (5)
C.P. 5 - - - (5) 10
Six Months.
14 - 3 2 19 19
Remarks: 20/25 HP. Three of these are prior to improved lubrication scheme for front axle. (Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}216).
  
  


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