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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Cover letter for the quarterly complaints report concerning 20/25 HP, 25/30 HP, Phantom II, and Phantom III chassis for the quarter ending March 1937.

Identifier  ExFiles\Box 130\4\  scan0142
Date  23th April 1937
  
To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy}
" HS.{Lord Ernest Hives - Chair}
" C.
" H.{Arthur M. Hanbury - Head Complaints}
" E.{Mr Elliott - Chief Engineer}
" Da.{Bernard Day - Chassis Design}

To Rm.{William Robotham - Chief Engineer}
" BY.{R.W. Bailey - Chief Engineer}
" MX.{John H Maddocks - Chief Proving Officer}
" N.
" FBA. LTD.

1112

Messrs Rees Please send round

Hd{Mr Hayward/Mr Huddy}8/HR.23.4.37.

QUARTERLY COMPLAINTS.

20/25 HP., 25/30 HP., PHANTOM II, AND PHANTOM III CHASSIS.

The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last Quarter ending March 1937, and include 20/25 HP., 25/30 HP., Phantom II and Phantom III cars.

We have divided the complaints into two classes:-

1. Definite Customers' Complaints. - Marked C.C.
2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked C.P.

In the Remarks Column we try to show whether a cure has been found or not, and also what action has been taken.

There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the List.

Hd.{Mr Hayward/Mr Huddy}
  
  


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