From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report detailing customer complaints for clutch, dynamo, and exhaust systems across different vehicle models.
| Identifier | ExFiles\Box 130\4\ scan0099 | |
| Date | 20th June 1936 guessed | |
| - 4 - CLUTCH SLIPS. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 73 C.P. 21 2 - 8 2 - - 83) 23) 106 20/25 HP. Even with all the latest modifications the 20/25 HP. clutches have been very unsatisfactory and have not stood up to hard use. 25/30 HP. 1 Adjust clutch pedal. 1 Ease splines of 1st motion shaft. [Handwritten Note]: LBSmith. Are they fitting Borg & Beck clutches in cases of complaint recurring. Previous Quarter. C.C. 94 C.P. 12 - - 17 5 - - 111) 17) 128 Six Months. 200 2 32 - 234 234 DYNAMO COMPLAINTS. December Quarter. C.C. 20 C.P. 11 2 - 5 2 12 - 39) 13) 52 Some of these are noisy ball races. Roller bearing now being fitted at one end of armature seems no better. Remainder are failure of charge due to faulty commutation. Previous Quarter. C.C. 30 C.P. 12 2 - 5 6 - - 37) 18) 55 Six Months. 73 4 18 12 107 107 TOTAL EXHAUST COMPLAINTS. December Quarter. C.C. 56 C.P. 25 8 2 17 7 1 - 82) 34) 116 Previous Quarter. C.C. 54 C.P. 25 5 1 28 13 - - 87) 39) 126 Six Months. 160 16 65 1 242 242 EXHAUST SILENCER CORRODED. December Quarter. C.C. 22 C.P. 5 - - 7 - - - 29) 5) 34 The life of silencers has not been very very satisfactory. Corrosion is due to internal condensation. Previous Quarter. C.C. 10 C.P. 1 - - 1 2 - - 11) 3) 14 Six Months. 38 - 10 - 48 48 | ||