From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly statistical report on customer complaints for inefficient brakes, servo issues, and clutch problems across various car models.
| Identifier | ExFiles\Box 130\4\ scan0098 | |
| Date | 1st December 1936 guessed | |
| - 3 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. BRAKES INEFFICIENT. December Quarter. C.C. 23 10 22 5 60) 75 These complaints are still very C.P. 11 1 2 1 15) numerous. Mainly due to servo inefficiency. 20/25 HP. 35° servo cams improve Previous Quarter. C.C. 62 3 25 - 90) 136 efficiency and are used in cases of C.P. 40 2 4 - 46) complaint. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}284. PH.III. 3 hand brake. 3 foot brake. Six Months. 136 16 53 6 211 211 SERVO JAGGERS AND GRABS. December Quarter. C.C. 10 1 3 1 15) 16 C.P. - - 1 - 1) Previous Quarter. C.C. 16 - 3 - 19) 27 C.P. 5 - 3 - 8) Six Months. 31 1 10 1 43 43 TOTAL CLUTCH COMPLAINTS. December Quarter. C.C. 81 18 8 20 127) 180 C.P. 50 1 2 - 53) Previous Quarter. C.C. 127 1 34 - 162) 226 C.P. 53 1 10 - 64) Six Months. 311 21 54 20 406 406 CLUTCH JAGGERS. 20/25 HP. R-R.{Sir Henry Royce} Clutch. Majority of December Quarter. C.C. 8 16 - 20 44) 74 these are on cars without torque C.P. 29 1 - - 30) reaction dampers. Modification to synchromesh mechanism reduces jagger on second gear. Torque reaction Previous Quarter. C.C. 33 1 17 - 51) 98 dampers are being fitted retrospectively C.P. 41 1 5 - 47) 25/30 HP. Borg & Beck Clutch. Propeller shaft dampers are being fitted in cases of complaint. Depot Sheet No. Six Months. 111 19 22 20 172 172 Hd.{Mr Hayward/Mr Huddy}326. PH.III. Mostly dealt with by fitting new clutch plate. | ||