From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from S. Smith & Sons Ltd. regarding the replacement of a Radiator Thermometer.
| Identifier | ExFiles\Box 62\2\ scan0071 | |
| Date | 22th April 1932 | |
| S. SMITH & SONS Ltd., CRICKLEWOOD WORKS LONDON N.W.2. R/7/H.367/SA.386 Your Ref. Phone. April 22nd, 1932. Messrs Rolls-Royce Ltd., Nightingale Road, Derby. Dear Sirs, Confirming our telephonic conversation of yesterday's date, we have pleasure in advising that a replacement Radiator Thermometer was forwarded last night to R.A.C. Representative, Folkestone Harbour, Folkestone, under our packing reference No./.91222, which we trust will arrive safely. Upon receipt, we would ask you to make the necessary arrangements to carry out the exchange and return to these Works the alleged defective part, first attching our special reference label No.SA.386 which will accompany the goods going forward, and at the same time favour us with advice of despatch under separate cover, quoting the above reference prominently, which will enable us to connect the matter up satisfactorily at this end. Thanking you in anticipation of your co-operation on these points, and assuring you of our desire to give assistance wherever possible. We remain, Yours faithfully, p.p. S. Smith & Sons (MOTOR ACCESSORIES) Ltd., SERVICE MANAGER. PB/J.{Mr Johnson W.M.} | ||