From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints regarding exhaust suspension, cylinder heads, and overoiling on various car models.
| Identifier | ExFiles\Box 130\2\ scan0050 | |
| Date | 13th July 1936 | |
| To Rm.{William Robotham - Chief Engineer} X1113 Cricklewood - 13.7.36. Re Exhaust Suspension 20/25 & 25/30 HP. J.B. Dixon has handed to me a memo. received from Hs{Lord Ernest Hives - Chair}/Wym.{G. Harold Whyman - Experimental Manager}18/KW.10.7.36. I am enclosing Dixon's reply, but I would like to point out that we do not wish to start an argument over these jobs. It seems to be the practice to do everything possible to prove we are wrong, instead of getting the job right. In this case another car has come in with barrel A fouling on C. in the sketch sent. We agree that if the parts are made to the drawing there would be clearance. We are asking for further clearance to allow for inaccuracies and a stronger spring to give more loading. This is not too much to ask to rectify a customer's complaint, which was also Sg{Arthur F. Sidgreaves - MD}'s complaint when he tried our car. In another case I asked if it was possible to blank up the water-ways in the cylinder head instead of the cylinders in view of the accessibility of the cylinder head when dismantled. Unfortunately I mentioned prices if scrap was made. The reply from E.{Mr Elliott - Chief Engineer} is that if the Cylinders are scrapped the cost is practically the same as would be the case with the cylinder head. Therefore in answer to my query we got no further than if I had not written. The cylinder head sent to Chateauroux had been plugged up. Will you please get By.{R.W. Bailey - Chief Engineer} to state whether the Depots can plug the cylinder head in place of the cylinders. There are such things as dropping files, spanners etc. on the wing of a new car. Another woman owner of a 30 HP. has sent her car in this afternoon, overoiling. I don't know how she expects the Depot to do it, but it is expected to be cured in five hours. She stated it was not right to have the car for any length of time as she could not possibly do without it. Hs{Lord Ernest Hives - Chair}/G.W.Hancock. | ||