From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Log of customer complaints and service actions for chassis 3-AX-143.
| Identifier | ExFiles\Box 96\1\ scan0167 | |
| Date | 31th July 1937 guessed | |
| Re Chassis 3-AX-143 - Dr. Rowland Perkins. Dr. Perkins took delivery of the chassis at W. Dec. 12th 1936. " " " " " complete car Feb. 1st, 1937. Feb. 2nd/1937. Complained to S. about lights dimming when horn was blown. Car at N. Feb. 11th. Recurrent noise from speedometer, leaks from petrol pumps, failure of off-side horn. Mileage: 478. " " " Feb. 23rd. Click from petrol pumps. Check and re-set tappets. Mileage: 778 " " " March 24th. Speedometer trip inaccurate, sent to Makers. Remedy jingle under dash. Mileage: 2,224. " " W. March 29th. Car brought to W. for attention to noise in rear hubs. Wrote Managing Director re many complaints. Car sent to N. - see below. " " N. April 2nd. Jingle in rear, badly fitting bonnet, excessive play in steering, steering joggle. Mileage: 2,819. Crunch when turning on off-side lock at low speed. Recurrent complaint of excessive oil consumption. Difficulty in changing from 1st to 2nd gear. Fierceness and jaggering of clutch. Noise in rear axle at 30 M.P.H. &c. " " N. April 15th. Rattle from steering at 50 m.p.h. Steering joggles. Mileage: 3,275. " " N. April 22nd. Rattles from chassis. Mileage: 3,524. | ||