From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
List of customer complaints compiled by the Repair Dept. regarding vehicles bumping on their buffers, with suggestions for resolution.
| Identifier | ExFiles\Box 16\4\ Scan168 | |
| Date | 23th May 1930 guessed | |
| LIST OF COMPLAINTS COMPILED BY THE REPAIR DEPT. TOGETHER WITH THEIR SUGGESTIONS AS TO MEANS OF OVERCOMING THEM. BUMPING ON BUFFERS. (1) 21-GN. Vanderbilt. Owner touring in Algiers and complains of crashing on buffers. Body 2 cwt. overweight but springs too weak even for correct loading. 1400 lbs. springs being sent out to Algiers. (2) 99-XJ. Henderson. Bumps on rear buffers. Body only 1 cwt. overweight but owner carries 2 cwts. luggage. 1500 lbs. rear springs being specially obtained. (3) 102-XJ. Shenstone. Bumps on rear buffers. 100 lbs. stronger rear springs being fitted. Body 1 cwt. overweight. (4) 1-GN. Gliksten. Bumps on rear buffers. Body 1 cwt. overweight. 150 lbs. stronger rear springs being fitted. After fitting buffer clearance 3.5". Owner still complains of bumping. (5) 140-XJ. Gliksten. Bumps on rear buffers. 100 lbs. stronger rear springs fitted. Body weights O.K. Buffer clearance before alteration 3.375". (6) 55-WJ. Barclay. Bumps on rear buffers. Body weights O.K. 100 lbs. stronger springs fitted. (7) 58-XJ. Billyarde-Leake. Bumps on rear buffers and rolls on corners at speed. Driven a good deal by Bentley people. 100 lbs. stronger rear springs and increased damping of rear shock dampers. (8) 54-XJ. Major Colin Cooper. Bumps on rear buffers. Body 1 1/2 cwts. overweight. 100 lbs. stronger rear springs fitted. (9) 109-WJ. Dreyfus. Bumps on rear buffers. Body 2 cwts. overweight. 175 lbs. stronger rear springs fitted. Buffer clearance before alteration 3.75". (10) 64-WJ. Major Grigg. Bumps on rear buffers. Body 3 cwt. overweight. 300 lbs. stronger rear springs. (11) 131-WJ. Sir Robert Hadfield. Bumps on rear buffers. This is admittedly an extreme case, but owner maintains we knew his normal load. (12) 135-XJ. D.L.Hamilton. Bumps on rear buffers. Body 1 cwt. overweight. 150 lbs. stronger rear springs. (13) 25-XJ. MacTaggart. Bumps on rear buffers and dithers. Body weights O.K. 100 lbs. stronger rear springs and H.F. Valves suggested. | ||