From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint letter regarding faulty brakes on a Continental Phantom, chassis 80 MS.
| Identifier | ExFiles\Box 18\5\ Scan028 | |
| Date | 12th February 1935 | |
| Rm{William Robotham - Chief Engineer} BYFLEET 223. GRASMERE, BYFLEET, SURREY. 12th Feb 1935 Dear Mr Hives, I understand from Mr Summers of Vickers(Aviation)Ltd that he mentioned the matter of the faulty brakes on my Continental Phantom, chassis 80 MS, to you. I would consider it a great favour if, when next you are in this district, you would try this car yourself. I would also prefer to explain the case in detail to you personally rather than by letter. Ever since the car was delivered, I have been compelled to complain about the brakes. I have usually directed these complaints to your Mr Abbott Anderson, who is the inspector for this district, without any material resultant improvement in their efficiency. In no way do I wish this to be construed as a criticism of Mr Abbott Anderson. When the car had done about nine thousand five hundred miles I took her to Derby, where the latest type brake drums | ||