From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer feedback letter regarding chassis 46-FW performance on a European tour, including issues with loose spokes and radiator shutters.
| Identifier | ExFiles\Box 47\1\ Scan066 | |
| Date | 28th May 1922 | |
| COPY. for Hs.{Lord Ernest Hives - Chair} X417 Woolley Green, ROMSEY. 28th. May 1922. Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, Chassis No. 46-FW. With reference to your letter Wn29/DD of the 14th inst., I have pleasure in enclosing cheque £5.13. 4, in payment of the attached invoices. I have also to thank you for a ¾ link for dynamo belt, sent under your letter EP{G. Eric Platford - Chief Quality Engineer}/HSll/C of the 1th. May. I would add, however, that I always use belts made up entirely of ¾ links now, as I find them very much more silent; and I believe the slight jerking only takes place at the extreme end of the adjustments and is therefore not serious. Two days ago I returned from a tour of seven weeks in France, Italy, Tyrol & Switzerland, during which time I had no involuntary stop of any kind, nor any special adjustments. I find however, that I have several spokes loose in the wire wheels, besides enamel and plating coming off. I can spare a wheel at a time to be done up, and would be glad to know whether you recommend them being sent direct to you or to Messrs. Dunlop. It would interest you to know that in spite of the high speed fan fitted, the radiator shutters even when fully opened blanked off so much of the radiator as to cause considerable loss of water on some of the Alpine Passes. On a run to the top of the Splingen Pass a loss of about 2½ gallons occurred although bailing was not specially noticeable, and lesser amounts were lost of other passes. Otherwise the radiator shutters proved very useful on the long down grades. I am, Yours faithfully, (Signed) A.H. Wilkie. | ||