From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Typed letter discussing a customer complaint and car repair issues.
| Identifier | ExFiles\Box 90\3\ scan0179 | |
| Date | 9th October 1935 | |
| X261 Exptl. Dept. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}1/KW. 9th October, 1935. Leslie Hawkins, Esq., Cheslyn House, Cheslyn Hay, Staffs. Dear Leslie, I have been following up the complaint of Mr. Ben. Clarke, Aldridge, Staffs., which was the address Dot gave me. I have been in touch with Mr. Hanbury, of Conduit Street, whose job it is to investigate anything which causes customers to be dissatisfied. Attached is a copy of a reply I have had from Hanbury, from which you will see that so far he is not sure whether he has got hold of the right man. I shall be very much obliged if you will confirm the gentleman's exact name and address. With regard to your own car, I have been over the troubles with the Repair Department, but I am afraid that I shall not be able to try the car to make sure that they have been successful in their efforts, as I shall be in Paris when it is returned to you. Yours sincerely, | ||