From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Cover letter for the quarterly complaints report for the quarter ending September 1930, regarding Phantom I, Phantom II, 20 HP, and 25 HP chassis.
| Identifier | ExFiles\Box 47\2\ Scan344 | |
| Date | 22th October 1930 | |
| To. H.{Arthur M. Hanbury - Head Complaints} from Hd.{Mr Hayward/Mr Huddy} " Sg.{Arthur F. Sidgreaves - MD} " Wor.{Arthur Wormald - General Works Manager} " C. " E.{Mr Elliott - Chief Engineer} " H.{Arthur M. Hanbury - Head Complaints} " Ha. (X+11) To Hs.{Lord Ernest Hives - Chair} " Ey. " EP.{G. Eric Platford - Chief Quality Engineer} " M.{Mr Moon / Mr Moore} " MX.{John H Maddocks - Chief Proving Officer} " N " P. " PL - Australia. " OY - RR. America. Hd{Mr Hayward/Mr Huddy}3/MW22.10.30 QUARTERLY COMPLAINTS. PHANTOM I, PHANTOM II, 20 HP., and 25 HP. CHASSIS. The attached lists show the most prevalent complaints which have been dealt with by the Repairs Departments during the last quarter ending September 1930, and include Phantom I, Phantom II, 20 HP, and 25 HP. Cars. The total returns include those cars attended to at Works, Cricklewood and Paris. In the remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} [STAMP: RECEIVED 23 OCT 1930] | ||