From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from December 1936 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 130\4\ scan0109 | |
| Date | 1st December 1936 | |
| QUARTERLY COMPLAINTS. - DECEMBER 1936. Customers' Complaints. - CC. Company Policy. - CP. 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. December Quarter. C.C. 202, C.P. 32 86, 8 288), 40) 328 These are the total brake complaints. We give below an analysis of these complaints at the request of the Experimental Department. Previous Quarter. C.C. 314, C.P. 44 - , - 314), 44) 358 Six Months. 592, 94, 686, 686 1. BRAKE JUDDERS. December Quarter. C.C. 20, C.P. 1 2, - 22), 1) 23 Inertia Balancing device now being fitted in cases of complaint. Previous Quarter. C.C. 22, C.P. 1 - , - 22), 1) 23 Six Months. 44, 2, 46, 46 Handwritten note: Martindale Are plentiful supplies available for Depôts 2. BRAKES FIERCE. December Quarter. C.C. 13, C.P. - 3, - 16), -) 16 Previous Quarter. C.C. 9, C.P. - - , - 9), -) 9 Six Months. 22, 3, 25, 25 3. SERVO THUMPS. December Quarter. C.C. 21, C.P. 3 5, - 26), 3) 29 Adjust swinging arm to give more damping. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}271. Previous Quarter. C.C. 54, C.P. 8 - , - 54), 8) 62 Six Months. 86, 5, 91, 91 | ||