From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Classification of quarterly complaints for 3½ litre and 4¼ litre Bentley chassis.
| Identifier | ExFiles\Box 130\4\ scan0108 | |
| Date | 11th February 1937 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " HB.{C. E. Harcombe} " C. " H.{Arthur M. Hanbury - Head Complaints} " E.{Mr Elliott - Chief Engineer} " Ds. 1112 To Rm.{William Robotham - Chief Engineer} SRY, Martindale, Le South " HY.{Tom Haldenby - Plant Engineer} " HX. PJH. Deacon, West, Les - " Kingsbury. Swdl{Len H. Swindell}, Rclts " F.B.A. Ltd. Hd{Mr Hayward/Mr Huddy}11/HR.11.2.37. QUARTERLY COMPLAINTS. 3½ LITRE AND 4¼ LITRE BENTLEY CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last quarter, ending December 1936. We have divided the complaints into two classes:- 1. Definite Customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked C.P. In the Remarks Column we try to show whether a cure has been found or not, and also what action has been taken. There are several modifications which we carry out, also other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||