From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from car concessionaire Lendrum & Hartman Ltd. concerning service queries for a 16-cylinder Cadillac.
| Identifier | ExFiles\Box 125\1\ scan0280 | |
| Date | 1st October 1935 | |
| LENDRUM & HARTMAN LTD SOLE CONCESSIONAIRES GREAT BRITAIN & IRELAND HEAD OFFICE AND SHOWROOM BUICK HOUSE ALBEMARLE STREET W.1. Phone REGENT 2771 Telegrams BUICKGEN, PICCY LONDON McLAUGHLIN BUICK CANADA CADILLAC LA{L. A. Archer} SALLE BUICK WORKS OLD OAK LANE WILLESEN JUNCTION LONDON N W 10 Phone WILLESEN 4100 (5 Lines) Telegrams EXBUICKMO LONDON DIRECTORS Capt. F.{Mr Friese} W. Hartman, C. H.{Arthur M. Hanbury - Head Complaints} Culross, H.{Arthur M. Hanbury - Head Complaints} E.{Mr Elliott - Chief Engineer} Berenstein, D.{John DeLooze - Company Secretary} M.{Mr Moon / Mr Moore} C. Hartman MGA{M. G. Aspley}/ICM. Your ref.Hs{Lord Ernest Hives - Chair}/FD.{Frank Dodd - Bodies}14/KW. 1st October,1935. Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, Attention Exptl.Dept. We thank you for your letter of the 27th September addressed to our Albemarle Street, which has been passed to us for attention. Might we suggest that in future all correspondence in connection with service, spare parts, technical queries, be addressed to us direct here at Willesden, to eliminate delay in replying. The approximate cost of relining the brakes on your 16 cylinder Cadillac would be £8.10.0 labour and material, plus £1. for skimming the drums if this should be found necessary. In connection with the gear lever constantly coming out of top gear, we regret from the limited information in your letter we are unable to give any reason for this. We would, therefore, suggest that if possible you let us have the car here at Willesden when we would be pleased to inspect it for the cause of this difficulty, and let you have an estimate for the approximate cost of the work necessary. Assuring you of our sincerest co-operation at all times, we beg to remain, Yours faithfully, FOR LENDRUM & HARTMAN LIMITED, M.G.ARMSTRONG, Manager FIRE:- LENDRUM & HARTMAN, LTD. accept no responsibility for any injury which may be caused by Fire to any property entrusted to them for any purpose. Customers' Cars are only driven by our employees at owners' risk. Prices subject to change without notice. Deliveries subject to causes beyond our control. All Communications regarding Spare Parts to be addressed to these Works. ALL REPAIRS CASH ON DELIVERY WITHOUT EXCEPTION. | ||