From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's car fault (GCK.54), diagnosis, and the provision of a loaner vehicle.
| Identifier | ExFiles\Box 47\5\ Scan233 | |
| Date | 21th January 1929 | |
| To Hm. {Capt. W. Hallam - Head Repairs} from Hs. {Lord Ernest Hives - Chair} X4118 X5010 Hs {Lord Ernest Hives - Chair} 6/LG21.1.29. With reference to the attached correspondence in connection with GCK.54 car. We recommend that you arrange that the driver of Mrs. Gloag's car brings this car to the Works and demonstrates the actual fault, and in the meantime we loan them another car. We have now finished with Mr. Pillings car - it may be possible therefore to arrange that the car which Mr. Pilling has, is loaned to Mrs. Gloag. We are still not convinced that the knock as described in previous letters from Mrs. Gloag's chauffeur can in any way be effected by changing the crankshaft. Hs {Lord Ernest Hives - Chair} , | ||