From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Requesting a complete report on the progress of resolving customer complaints.
| Identifier | ExFiles\Box 47\2\ Scan413 | |
| Date | 26th November 1930 | |
| To Rm.{William Robotham - Chief Engineer} from Wor.{Arthur Wormald - General Works Manager} To CWH. [crossed out] XC4117. Wor{Arthur Wormald - General Works Manager}9/T.26.11.30. Re Quarterly complaints. You are now receiving weekly reports from the various people appointed to look into the troubles causing complaints from customers. Will you please arrange to issue a complete report reviewing the efforts being made to cure the troubles and indicating action taken and progress made. This report might be made monthly until the complaints are removed, and the first report should be made as soon as possible, so that we can see what progress has been made to date. Wor.{Arthur Wormald - General Works Manager} | ||