From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report on customer complaints for 3 1/2 and 4 1/4 litre Bentley chassis.
| Identifier | ExFiles\Box 130\4\ scan0071 | |
| Date | 23th October 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} To Hs.{Lord Ernest Hives - Chair} " Cl. " H.{Arthur M. Hanbury - Head Complaints} " El. " Da.{Bernard Day - Chassis Design} To Rm.{William Robotham - Chief Engineer} " BY.{R.W. Bailey - Chief Engineer} " BP. " Mx.{John H Maddocks - Chief Proving Officer} " Kingsbury. " F.B.A. Ltd. 81112 Hd{Mr Hayward/Mr Huddy}5/HR.23.10.36. QUARTERLY COMPLAINTS. 3 1/2 LITRE AND 4 1/4 LITRE BENTLEY CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last Quarter, ending September 1936. We have divided the complaints into two classes:- 1. Definite Customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are several modifications which we carry out, also other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||