From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report analyzing customer and company policy complaints about vehicle brakes for the September 1936 quarter.
| Identifier | ExFiles\Box 130\4\ scan0072 | |
| Date | 30th September 1936 | |
| QUARTERLY COMPLAINTS - SEPTEMBER QUARTER 1936. Customers' Complaints - C.C. Company Policy. - C.P. TOTAL BRAKE COMPLAINTS. TOTAL. REMARKS. September Quarter. C.C. 314) C.P. 44) 358 These are the total brake complaints. We give below an analysis of these complaints at the request of the Experimental Department. Previous Quarter. C.C. 355) C.P. 51) 406 Six Months. 764 1. BRAKE JUDDERS. September Quarter. C.C. 22) C.P. 1) 23 Inertia Balancing device now being fitted in cases of complaint. Previous Quarter. C.C. 18) C.P. -) 18 Six Months. 41 2. BRAKES FIERCE. September Quarter. C.C. 9) C.P. -) 9 All front brakes. Not previously recorded. Three Months. 9 3. SERVO THUMPS. September Quarter. C.C. 54) C.P. 8) 62 Adjust swinging arm to give more damping. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy} 271 . Previous Quarter. C.C. 58) C.P. 10) 68 Six Months. 130 | ||