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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Handling of complaint reports N.1089 and N.1090 concerning defective thermostats.

Identifier  ExFiles\Box 107\3\  scan0127
Date  25th June 1938
  
W/N,
To Br.{T. E. Bellringer - Repair Manager} from Rm{William Robotham - Chief Engineer}/Std.

561

Rm{William Robotham - Chief Engineer}/Std.1/MH.{M. Huckerby}25.6.38,

Referring to your Complaint Reports N.1089 and N.1090 we would be glad if you could give us the code numbers or some reference referring to the thermostat returned to Messrs. Smith, so that we can get in touch with them with a view to ascertaining the cause of the trouble.

We would also like you, next time a complaint of this type is received, to return the defective thermostat to Rm{William Robotham - Chief Engineer}/Std. for examination before it is returned to the makers for correction.

Rm{William Robotham - Chief Engineer}/Std.
  
  


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