From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer annoyance over a prolonged delay caused by experiments on their car.
| Identifier | ExFiles\Box 103\2\ scan0112 | |
| Date | 22th March 1937 | |
| S/W Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} C3/C22.3.37 Re B.97.GP...L.Finch, Esq. ------ Thanks for your memo. and I quite appreciate that it is valuable for you to be able to carry out experiments on cars such as this; but that nevertheless you would not have done so had you not understood that the customer was in no hurry for the car. I think this probably was the case to start with, but the rather prolonged period led to annoyance. C. | ||