From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary table of customer complaints categorized by issue type, vehicle model, and time period, with remarks on fixes.
| Identifier | ExFiles\Box 47\3\ Scan476 | |
| Date | 1st June 1932 guessed | |
| -3- 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. TOTAL BOILING COMPLAINTS. June Quarter. C.C. - - 14 8 22 } 34 This is largely a seasonable complaint but with the new large gap radiator matrix with indented tubes, and in exceptional cases louvred bonnets, this can be definitely cured. Copper Matrix with increased indentations are now standard on Production. Depot Sheet No.Hd. {Mr Hayward / Mr Huddy} 171 deals fully with this complaint. W.P. - - 7 5 12 } Previous " C.C. - - 16 1 17 } 33 W.P. - - 15 1 16 } Six months. - - 52 15 67 67 WASH RADIATOR & SYSTEM. June Quarter. C.C. - - 9 7 16 } 28 This is not a permanent cure but is effective in a number of cases. W.P. - - 7 5 12 } Previous " C.C. - - 5 1 6 } 22 W.P. - - 15 1 16 } Six months. - - 36 14 50 50 NEW CENTRES. June Quarter. C.C. - - 5 1 6 } 6 Large gp radiator matrix with indented tubes in conjunction with rubber fan belt is a permanent cure except under extreme conditions of climate. W.P. - - - - - } Previous " C.C. - - 11 - 11 } 11 W.P. - - - - - } Six months. - - 16 1 17 17 BONNET RATTLES AND DEFECTIVE. June Quarter. C.C. - 5 - 5 10 } 12 Rectified by minor adjustments. W.P. - - - 2 2 } Previous " C.C. - 4 1 5 10 } 13 W.P. - 1 1 2 3 } Six months. - 10 2 13 25 25 | ||