From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal memorandum clarifying the process for handling customer complaints regarding ignition coil and other electrical failures.
| Identifier | ExFiles\Box 70\3\ scan0106 | |
| Date | 19th December 1927 | |
| EFC. c. to Hm.{Capt. W. Hallam - Head Repairs} c. to By.{R.W. Bailey - Chief Engineer} D/BP12/B19.12.27. Re: Customer's Complaints. - EFC8/T16.12.27. This request is the first intimation we have had that complaints received by us in regard to ignition coil failures or other electrical failures should be referred to EFC. Such complaints of coil failures or other electrical units have always been referred to Hm.{Capt. W. Hallam - Head Repairs} and if any other Department required information on the subject, we assumed that Hm.{Capt. W. Hallam - Head Repairs} would pass it on. Unless there is already some organisation in existence with Hm.{Capt. W. Hallam - Head Repairs} we propose to send a copy of any complaint in future to EFC. as requested. D/BP | ||