From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints regarding rear brakes, tyre wear, and oil leaks on various vehicles.
| Identifier | ExFiles\Box 47\2\ Scan380 | |
| Date | 3rd November 1930 | |
| -5- Hs{Lord Ernest Hives - Chair}/GWH{George W. Hancock - Head Chateauroux}1/MJ3.11.30 contd. of time. The rear brake bad groans is a feature which we have not experienced and was a complaint that we were not aware of, the reports of squeaks not specifying this complaint. Upon examining these brakes I found them to be always in a very dry condition. It would appear that the continual heating up of the brakes in the London traffic dries up all the lubrication qualities of the liners, making them a 100% efficiency, and upon application they shudder causing a very bad groan. Other material should be tried out to remedy this condition. Uneven wear of front tyres. This complaint is serious in view of the owners claiming new tyres from R.R. due to the setting in of the front road wheels being excessive, Messrs. Dunlop being the persons who have informed the owners of this complaint to justify the uneven wear of their tyres. The following are the cars dealt with for this complaint :- 52-XJ. 6,000 miles 133-WJ. 55-GN. 4,987 " 128-WJ. Complaint of tyres fouling cross steering tube on full lock making modifications to the stops necessary. 108-KR. 98-PH. 59-RF. Leak of oil from axle into N.S. hub. 4-WJ. 8-GY. 44-GN. | ||