From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
List of main customer complaints for the 25/30 HP model.
| Identifier | ExFiles\Box 130\2\ scan0188 | |
| Date | 15th October 1936 | |
| X1113 To Sg.{Arthur F. Sidgreaves - MD} c. to Wor.{Arthur Wormald - General Works Manager} c. to E.{Mr Elliott - Chief Engineer} c. to By.{R.W. Bailey - Chief Engineer} c. to C. Hd.{Mr Hayward/Mr Huddy} Br.{T. E. Bellringer - Repair Manager} Hs{Lord Ernest Hives - Chair}/OWH.22/KW.15.10.36. 25/30 HP. Customers' Complaints - Main Items. (1) Petrol Pump (noise and failure). (2) Carburetter, affecting slow running, faulty starting cold, weak spot 4-50 M.P.H., explosions in silencer. (3) Steering, joggles, wandering. (4) Overoiling of Engine and oil pressure failure. (5) Brakes - Inefficient, squeak front and rear, rear actuating shaft binding through lack of oil. (6) Springing. | ||