From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from March 1934 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 130\1\ scan0122 | |
| Date | 31th March 1934 | |
| Customer's Complaint. = C.C. Works Policy. = W.P. QUARTERLY COMPLAINTS - MARCH 1934. 20 HP. 25 HP. PH.I. PH.II. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 6 122 2 55 185) W.P. 2 50 - 26 78) 263 Previous Quarter. C.C. 2 124 3 52 181) W.P. - 38 1 27 66) 247 Six Months. 10 334 6 160 510 510 BRAKES SQUEAK - FRONT. March Quarter. C.C. - 4 1 6 11) W.P. - 2 - - 2) 13 Pivoted type shoes are now standard and also fitted in cases of repetition complaints. Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of these shoes. Previous Quarter. C.C. - 8 - 9 17) W.P. - 1 - - 1) 18 Six Months. - 15 1 15 31 31 BRAKES SQUEAK - REAR. March Quarter. C.C. 2 19 - 6 27) W.P. - 1 - 1 2) 29 Pivoted type rear brake shoes for Phantom II cars prior to N.2 series, now available for serious complaints. Stronger damping springs for these shoes now fitted. Previous Quarter. C.C. - 20 - 12 32) W.P. - 3 - - 3) 35 Six Months. 2 43 - 19 64 64 BRAKES SEIZE - FRONT. March Quarter. C.C. - 2 - 1 3) W.P. 2 11 - 15 28) 31 Modification to 20/25 and Ph.II front brake shafts is now being carried out on all cars as they become available as per Depot Sheets Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. Previous Quarter. C.C. - 1 - - 1) W.P. - 14 - 22 36) 37 Six Months. 2 28 - 38 68 68 | ||