Quarterly complaints report for the 20HP model for the quarter ending 24th June 1927.
| Identifier | ExFiles\Box 47\5\ Scan145 | |
| Date | 24th June 1927 | |
| Handwritten: X4118 Handwritten: HMS/W19.7.27 Handwritten: X4117 W. - sign' ies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 20HP. For quarter ending 24.6.27. | Nature of Complaint. | No. of Cars. Prior to India(Production 20 HP. with 4-speed box and Front Wheel Brakes). | India(Production 20 HP. with 4-speed box and Front Wheel Brakes) Series. | Remarks. | |---|---|---|---| | Starter Motor failures, from various causes. | W. 1. N. 2. P. - [Handwritten] 20. | W.11. Last n.26. qtr's P. - total- [Handwritten] 28. | No permanent cure has been found, but improvements are being made. | | Slipper Drive seizures. | W. 7. N. 1. P. - [Handwritten] 18. | W. 8. Last N. 2. qtr's P. - total- [Handwritten] 13. | A new Oiling Device has been introduced which we hope will prove a cure. We adopt on all Engines when they are dismantled. | | Steering Wobbles. | W. 9. N. 4. P. - [Handwritten] 42. | W.14. Last N.12. qtr's P. 3. total- [Handwritten] 14. | We are successfully dealing with the low speed wobble by fitting the Spring-loaded Side Steering Tube in most cases. We do, however, still get a small percentage of complaints due to Steering joggles and snatching which the Spring-loaded Cross Steering Tube does not overcome. For cases of critical Owners we would recommend a changeover of steering is provided, such as the one fitted to Chassis GMK-49 - Flather. We have on record, cases of customers disposing of their cars on account of our inability to overcome complaints of steering joggles. | | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).