From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary of customer complaints and technical issues reported for the Phantom II model.
| Identifier | ExFiles\Box 47\2\ Scan305 | |
| Date | 31th March 1930 guessed | |
| PHANTOM II. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Brakes Squeaking. | W. - N. 10. P. 1. Total 11. | Not recorded. | Too much travel on footbrake pedal. Clutch Failing to Stop. | W. 3. N. 8. P. -. Total 11. | Not recorded. | See Depot Sheet No. Wm.140. Also we have found that if the fabric has been damaged through over-doping and the fabric appears soft and sticky, we find it necessary to renew the fabric. We should like to have a positive disengagement like Phantom I. Engine Overoiling. | W. 1. N. 4. P. -. Total 5. | Not recorded. | See remarks Phantom I. Hydraulic Shock Absorbers. | W. - N. 21. P. -. Total 21. | Not recorded. | See remarks Phantom I. Springing Complaints | W. 2. N. 3. P. -. Total 5. | Not recorded. | This is now the subject of investigation by the Experimental Department. Servo Jaggers. | W. - N. 5. P. -. Total 5. | Not recorded. | Br.{T. E. Bellringer - Repair Manager} reports that the trouble is due to rust on the guide pins, and there is no method of lubricating these parts. They were cured by dismantling, cleaning, and easing. | ||