From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report on customer complaints and rectifications for the 20/25 HP and Phantom II chassis.
| Identifier | ExFiles\Box 130\1\ scan0154 | |
| Date | 2nd November 1934 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " GR.{George Ratcliffe} " " " " " Da.{Bernard Day - Chassis Design} Rm{William Robotham - Chief Engineer} x4117 To Hs.{Lord Ernest Hives - Chair} " HP. " IP. " Ex. " F.B.A. Ltd. Hd{Mr Hayward/Mr Huddy}3/HR.2.11.34. QUARTERLY COMPLAINTS. ------------------- 20/25 HP. AND PHANTOM II. CHASSIS. --------------------------------- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last Quarter, ending September 1934, and include 20/25 HP. and Phantom II cars. During this Quarter we have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||