From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from September 1934 detailing customer complaints about vehicle brake systems.
| Identifier | ExFiles\Box 130\1\ scan0155 | |
| Date | 1st September 1934 | |
| Customer's Complaint. - C.C. Company Policy. - C.P. QUARTERLY COMPLAINTS. - SEPTEMBER 1934. TOTAL BRAKE COMPLAINTS. 25 HP. PH. II. TOTAL. GRAND TOTAL. REMARKS. September Quarter. C.C. 221 80 301) C.P. 54 25 79) 380 Previous Quarter. C.C. 223 61 284) C.P. 41 15 56) 340 Six Months. 539 181 720 720 BRAKES SQUEAK - FRONT. September Quarter. C.C. 15 10 25) C.P. 2 1 3) 28 Pivoted type shoes are now standard and also fitted in cases of repetition complaints. Depot Sheet Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of these shoes. Previous Quarter. C.C. 21 8 29) C.P. 1 - 1) 30 Six Months. 39 19 58 58 BRAKES SQUEAK. - REAR. September Quarter. C.C. 43 4 47) C.P. 4 1 5) 52 Pivoted type rear brake shoes for Phantom II cars prior to N.2 series now available for serious complaints. Stronger damping springs for these shoes now fitted. Previous Quarter. C.C. 38 6 44) C.P. - - - ) 44 Six Months. 85 11 96 96 BRAKES SEIZE - FRONT. September Quarter. C.C. 2 - 2) C.P. 8 11 19) 21 Modification to 20/25 and Ph.II front brake shafts is now being carried out on all cars as they become available, as per Depot Sheets Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. Previous Quarter. C.C. 2 1 3) C.P. 9 9 18) 21 Six Months. 21 21 42 42 | ||