From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending in June 1929.
| Identifier | ExFiles\Box 47\2\ Scan153 | |
| Date | 30th June 1929 | |
| W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.29. 40/50 HP. PHANTOM. | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | Brakes Squeaking. | W. 3. N. 13. P. 13. Total: 29. | 29. | Anti-squeak device is now standard on production. We are finding that in spite of doing everything we know, including anti-squeak devices, dust excluders, and roughing liners, we can only effect a temporary cure. In some persistent cases we have had to fit new liners and change the brake drums. | | Boiling Complaints. | W. 3. N. 5. P. 2. Total: 10a. | 2. | A new type radiator matrix with increased water space is now fitted. Depots have received instructions how to deal with this. | | Coupling Fabric Failures. | W. 2. N. 16. P. - Total: 18. | 9. | Improved method of attaching plates now standard on production. | | Clutch Jaggers and Slipping. | W. 7. N. 23. P. 5. Total: 35. | 24. | A 50% mixture of oil and paraffin will overcome the jaggers, but if overdone will cause slipping. Phantom clutches appear to require a lot of attention to keep them in a really nice condition. | | ||