From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint letter regarding poor brake performance on a 3.5 litre Bentley and a Phantom.
| Identifier | ExFiles\Box 18\5\ Scan030 | |
| Date | 14th December 1934 guessed | |
| BYFLEET 223. GRASMERE, BYFLEET, SURREY. 3. Please note that the brake test figure for the 3½ litre Bentley is below the average figure for 52 British cars. I am no admirer of the pseudo experts of the "technical"press, but the conclusion here must be that the Bentley's brakes are in no way outstanding when compared with a number of cars the average cost of which work out at £387. I had not intended to go further into this question of brakes with Rolls Royce, as I was so disgusted with their treatment and outlook that I had decided to dispose of the car and purchase another make. However, Mr Summers gave me to understand that you were interested in the matter, and I will therefore defer my decision until I hear from you. I should like to keep the Phantom as it is an excellant car in many ways. The brakes, however have been a continual source of trouble, and the manufacturers seem to be either unable to or uninterested in getting them right. I trust that you will not object to my bringing this matter to your attention. I should however, provided you can | ||