From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from a supplier, H. Brammer & Co. Ltd, addressing a complaint about their endless non-slip belting.
| Identifier | ExFiles\Box 55\2\ Scan166 | |
| Date | 15th August 1924 | |
| Telegrams: "NONSLIP" Telephone 26721 X4657 [Logo: CHEAPEST FLEXIBLE NON-SLIP ENDLESS AND BEST] H.{Arthur M. Hanbury - Head Complaints} BRAMMER & CO. LTD. 207, Kirkstall Road LEEDS MANUFACTURERS AND PATENTEES OF BRAMMER ENDLESS, NON-SLIP BELTING BELTING FOR ALL POWER TRANSMISSION PURPOSES For Motor Cars, Electric Motors, Machine Tool Drives, Etc. [Illustration text: EACH LINK A COMPLETE UNIT / NO HALF LINKS LOOSE SCREWS ETC.] Directors: A.CROFT DE.REUNTON F.CROFT H.BRAMMER S.A.BURTON Please Refer to HB{C. E. Harcombe}/H August 15th. 1924. [Stamp: ROLLS-ROYCE LTD RECEIVED 16 AUG 1924 DERBY] Messrs. Rolls Royce Ltd., Nightingale Road, DERBY. Dear Sirs, "BRAMMER" BELTING. We realise that you were not satisfied with your experience of our belting, and that you had many complaints. This has been a matter of extreme regret to us, and as our AIM is to give ENTIRE SATISFACTION, everything relating to this question has been carefully and thoroughly investigated. The evidence indisputably points to one outstanding fact:- that is the UNSUITABILITY OF THE LEATHER used in its construction. That point being perfectly clear, we have had this proposition considered by a gentleman who is an expert in all that appertains to the tanning of leather, and from his conclusions we have had a leather manufactured embodying all that is necessary for our purpose. This being so, may we ask you to kindly test a further length of our belting which we are forwarding onto you under separate cover, and you will be agreeably surprised at its effectiveness and durability. May we point out that very few inventions are perfect when first placed on the market, and SUCCESS is only achieved by PERSEVERANCE and the DETERMINATION to overcome the difficulties incidental to a NEW INVENTION. Thanking you in anticipation. Yours faithfully, p.p. H.{Arthur M. Hanbury - Head Complaints} BRAMMER & CO. LTD. [Signature: A Brammer] MANAGING DIRECTOR. [Handwritten note: DM{D. Munro} To be handed to Mr Royce] [Handwritten initials: HD{Mr Hayward/Mr Huddy}] | ||