From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Complaint regarding front shock absorber ball ends coming loose on a delivered chassis.
| Identifier | ExFiles\Box 78\2\ scan0304 | |
| Date | 26th April 1920 | |
| Hs.{Lord Ernest Hives - Chair} from EP.{G. Eric Platford - Chief Quality Engineer} c. to Da.{Bernard Day - Chassis Design} c. to Bn.{W.O. Bentley / Mr Barrington} X3461 EP{G. Eric Platford - Chief Quality Engineer}15/F26.4.20. FR RE. FRONT SHOCK ABSORBERS - BALL ENDS COMING LOOSE. With reference to my recent complaint on the above, I have now received the first case of a ball end coming loose on a delivered chassis, the ball end referred to having been fitted to the front axle as per the latest instructions. Unfortunately I have not been able to get hold of the actual faulty piece, but I bring this to your attention as possibly you are still doubtful whether we should recommend the present fixing as generally satisfactory. EP.{G. Eric Platford - Chief Quality Engineer} R.R. 285 B (200 T) (S.F. 674. 22-5-19) C. 2376 | ||