From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint regarding faulty Lodge C.9 ignition plugs from a pre-war car model.
| Identifier | ExFiles\Box 79\1\ scan0217 | |
| Date | 21th January 1920 | |
| R.R. 235 B (50 T) (S.F. 846. 6-8-19) G.{Mr Griffiths - Chief Accountant / Mr Gnapp} 2461. x601 Hs.{Lord Ernest Hives - Chair} c. to Bn.{W.O. Bentley / Mr Barrington} Hs{Lord Ernest Hives - Chair} EP{G. Eric Platford - Chief Quality Engineer}5/F21.1.20. RE. FAULTY LODGE C.9. IGNITION PLUGS. With reference to Mr. Bellringer's complaint of the above, we have received from him 2 sample faulty plugs which I have sent to you for inspection. I shall be glad to have a copy of your report on these faulty plugs. According to the label, these have been taken out of 32-RD car, which is a pre-war model. I have asked Mr. Bellringer whether this engine was one which was particularly inclined to oil up, and whether the plugs were taken from the intermediate or pocket position. Attached is a copy of report we have received from Mr. Bellringer. EP.{G. Eric Platford - Chief Quality Engineer} | ||