From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Supervising 10,000-mile tests, investigating owner complaints, and managing repairs.
| Identifier | ExFiles\Box 103\2\ scan0136 | |
| Date | 18th November 1936 | |
| GWH{George W. Hancock - Head Chateauroux} To Hs.{Lord Ernest Hives - Chair} from GWH.{George W. Hancock - Head Chateauroux} Lillie Hall. 18.11.36. The position assigned to me is supervising the 10,000 miles tests in England and France, investigation of owners' complaints and giving advice as far as possible to the Paris, Kingsbury and Cricklewood Depots. The complaint cases are numerous and the work entailed is considerable. Reports are issued to the Experimental Department D.O. The faults reported I follow up and endeavour to get the modifications through so as to lessen the complaints. My work is also to prevent if possible costly methods in dealing with repairs, such as the recent ruling at Kingsbury. Here cylinders were being rebored after a wear of .006" to .008" whether there was a complaint of overoiling or not. This has been increased to .008" and left to the discretion of Kingsbury whether the re-bore is necessary. Again Kingsbury had no option but to send cylinders to the Works for re-grind. A ruling has been obtained cutting this out allowing Kingsbury to do their own. This means a definite saving to the Company. A recent case of control springs suddenly starting to break was checked and stopped by reports to By.{R.W. Bailey - Chief Engineer} and his investigations. All the faults either design or otherwise which arise as complaints are being reported. G.W.Hancock. | ||