From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Mr. Richard Summers' Bentley, detailing his complaints about the coachwork and the importance of addressing them due to his influence as a customer.
| Identifier | ExFiles\Box 89\1\ scan0067 | |
| Date | 25th June 1934 | |
| W/S - C. C. to EV.{Ivan Evernden - coachwork} x7961 Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} B/KW. 25.6.34. R.{Sir Henry Royce} Summers Esq. Bentley. Mr. Richard Summers hopes to send his Bentley in to Park Wards for attention to the body next week. Attached is a copy of a letter he sent to me enumerating some of the faults on the coachwork. We think that Mr. Summers is worth special attention. His brother has just bought a new Bentley, he has sold two to friends of his, the Rollestone, we understand that his father has just bought a 20/25, he is likely to sell others. We therefore think it worth while for EV.{Ivan Evernden - coachwork} to have a look at his body and ensure that his complaints are dealt with as far as is practically possible. Mr. Summers has already given Ely. a written appreciation of the Bentley. He has now covered 12,000 miles and is very enthusiastic on the merits of the chassis. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} Att: Copy of letter dated 18.6.34. Ref. RFS.P.1/1. | ||