From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The policy for changing thick leaf springs to the thin leaf type in response to customer complaints about squeaking.
| Identifier | ExFiles\Box 54\3\ Scan114 | |
| Date | 30th January 1924 | |
| To Hm.{Capt. W. Hallam - Head Repairs} N. C. H.{Arthur M. Hanbury - Head Complaints} PN.{Mr Northey} Sg.{Arthur F. Sidgreaves - MD} OK. BK.{A. Birkett - Commercial Manager} Wor.{Arthur Wormald - General Works Manager} BY.{R.W. Bailey - Chief Engineer} BP. Hs.{Lord Ernest Hives - Chair} KJP. K2628 BJ5/H30.1.24. CHANGING THICK LEAF SPRINGS TO THIN LEAF TYPE. With further reference to BJ5/H25.1.24, this applies to all complaints of thick leaf springs. The majority of complaints I have heard of that we could not overcome except by changing the springs have been due to squeaking. It is for that reason I specially mentioned squeaking. If a customer has used his car satisfactorily for two years without complaint, one is inclined to think that the only reason he is now asking for a change is because he has heard someone else has got something for nothing. Of course, special circumstances may arise, which you may wish to place before the Administration for special consideration, but the above is the general ruling. B.J. | ||