From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the procedure for commencing work and routing instructions to ensure correct departmental process.
| Identifier | ExFiles\Box 33\1\ Scan022 | |
| Date | 10th April 1920 | |
| X1775 HS.{Lord Ernest Hives - Chair} CJ/DL10.4.20. It is highly desirable and indeed vital to the Company's interest, to no work should be commenced in any department unless an order number has been issued by the officer responsible for the commercial side of the business. It is the commercial officer's business to make sure that we have got an order from the customer, so that there will be no difficulty in collecting accounts. There have been many instances lately where work has been commenced without an order having been received from the customer, and great difficulty has been experienced in collecting accounts. It should be very carefully noted by the members of the staff, that if I or the General Manager issue instructions for certain work to be done, this does not cancel the necessity of each member of the correct department dealing with the work, that is to say, if I send an instruction to Mr. Platford without knowing the works organisation, which should have gone to Mr. Wormald, it is Mr. Platford's duty to send the document to Mr. Wormald, or if I send to Mr. Day inadvertently, something in connection with finance, it is Mr. Day's duty to send it on to Mr. DeLooze for him to deal with and so on, ad infinitum. I rely on each of the heads of the staff to see that this instruction is rigidly adhered to. CJ. | ||