From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about spring links on Chassis 1560 and its resolution by fitting heavier springs.
| Identifier | ExFiles\Box 78\2\ scan0116 | |
| Date | 7th July 1913 | |
| R.R. 657. (100H) (XX. 831. 27.5.13) E.P. 4330. ROLLS-ROYCE LIMITED, NIGHTINGALE ROAD, DERBY. TELEGRAMS "ROYCAR," DERBY. TELEPHONES : 476 (FOUR LINES). Wor{Arthur Wormald - General Works Manager}/SM1/L7713. Names and Indicating letter. Initial of person addressed. A Mr. ADAMS By Mr. BAILEY Bn{W.O. Bentley / Mr Barrington} Mr. BARRINGTON B Mr. BEREND Bt{Capt. J. S. Burt - Engineer} Mr. BURT Cas Miss CASWELL Cn{Mr Chamberain} Mr. CHAMBERLAIN C Mr. COWEN Cx{Major Len W. Cox - Advertising Manager} Mr. COX D Mr. DeLOOZE E Mr. ELLIOTT F Mr. FRIESE G Mr. GNAPP Hy{Tom Haldenby - Plant Engineer} Mr. HALDENBY Hm{Capt. W. Hallam - Head Repairs} Mr. HALLAM H Mr. HANBURY J Mr. JOHNSON K Mr. KILNER M Mr. MOON Na{Mr Nadin} Mr. NADIN Ny Mr. NORTHEY O Mr. OLDHAM Pn{Mr Northey} Mr. PATERSON Pd Mr. PLATFORD Rn{Mr Robinson} Mr. ROBINSON R Mr. ROYCE JR{Mr James Royce} Mr. JAMES ROYCE Sn{Mr Sanderson} Mr. SANDERSON LHS{Lord Herbert Scott} LORD HERBERT SCOTT Sp{Mr Spinney} Mr. SPINNEY Y - VIENNA Whr{Mr Wheeler} Mr. WHEELER Wd{Mr Wood/Mr Whitehead} Mr. WHITEHEAD W Mr. WORMALD J.{Mr Johnson W.M.} Re Mr Richards' complaint re Spring Links - Chassis 1560. X.433 7-7-13. In reply to your query "What is being done to satisfy Mr Richards" - we wish to state that previous to us receiving Mr Royce's memo, heavier springs were fitted to the above car, with of course, new bushes. This appears to have entirely overcome Mr Richards objection. It would therefore seem that unsuitable springs were partly the cause of the whole trouble and the customer wrote on May 19th :- "I am pleased to let you know how very "different my car rides since you have "changed the springs. I have several times "thought there was something decidedly "wrong and put it down to the spring setting. "The increased clearance she now has makes "a very great difference in the comfort on "a rough road, doubtless the springs were "always on the light side. My best thanks "are due to you for the trouble you have "taken to put matters right." Under these circumstances we thought the better plan was to keep Mr Royce's memo before us and only make use of same in the event of a further complaint being forthcoming. We shall be glad to know whether this meets with your wishes. p. Wor.{Arthur Wormald - General Works Manager} [Handwritten notes on left margin: RECEIVED stamp dated 14 JUL 1913. Handwriting 'Wor{Arthur Wormald - General Works Manager} ok 14/7'] This sheet must be filed with the correspondence to which it refers. | ||