From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal memorandum concerning cylinder bore wear, the use of Arctic Oil, and handling a specific customer complaint.
| Identifier | ExFiles\Box 103\2\ scan0076 | |
| Date | 3rd October 1938 | |
| To BY/Mtn.. from Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} c. By.{R.W. Bailey - Chief Engineer} Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux}5/N.3.10.38. Cylinder Bore Wear. Re your memo concerning B.103.GP. May I state first that the first move concerning the use of Arctic Oil on rebores, was to go through the last two months charts to see whether we could get hold of one. I have to take K/KC knowledge of the owners and there was not one that could be approached. In case you are not aware of Rules and Regulations: B.103.GP. - Owner Guy Knowles, Complaint Report K.104. We are not allowed to communicate with this Owner as it is a complaint case, and any dispute etc. is in the hands of C. No word or letter must be uttered to this Owner until C. has settled first with him. Sorry. ( We are aware that Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls} is intimate with him). GWH.{George W. Hancock - Head Chateauroux} | ||