From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary table of vehicle complaints, the number of cars affected, and remarks on the remedies.
| Identifier | ExFiles\Box 47\2\ Scan008 | |
| Date | 23th September 1927 guessed | |
| -3- Nature of Complaint. | No. of Cars. | Remarks. Water Pump Failures. | W. 8. | Last qtr's total 21. | A standardisation sheet is now in circulation for a new type Gland which we believe will overcome our present troubles. | N. 13. | P. 1. | 22. Front Wheel Ball Bearing failures. | W. 1. | Last qtr's total 18. | This trouble is considered by BY.{R.W. Bailey - Chief Engineer} to be due to faulty lubrication, and special instructions have been issued to Depots as to the correct method of packing the Axle with Ball Bearing grease. | N. 7. | P. - | 8. Springing Complaints. | W. 12. | Last qtr's total 16. | No definite cure. Cannot hope to make a specification to suit everybody. Something we can never hope to cure absolutely on present design. The specification has been changed which we anticipate will help these complaints Of this quarter's total, 6 are in connection with recurrent breaking of the Springs. | N. 25. | P. 2. | 39. Squeaking Brakes. | W. 17. | Last qtr's total 8. | A spring damper has now been standardised and is being fitted on to Production cars. | N. 7. | P. 1. | 25. Fabric Coupling failures. | W. 2. | Last qtr's total 12. | Failures occur due to rivets working loose, and we are fitting a new type of fabric with a loose plate. | N. 8. | P. - | 10. Faulty Dynamos. | W. 5. | P. 2. | N. 7. | 14. | A new Dynamo has been standardised, and we hope will reduce these complaints. Hm.{Capt. W. Hallam - Head Repairs} | ||