From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint letter regarding gearbox difficulty and engine issues on chassis 47-KR.
| Identifier | ExFiles\Box 47\2\ Scan127 | |
| Date | 12th June 1929 | |
| X4117 37/2 Telegrams. Chubb, London. Telephone. City 1626-2 Lines. 128 QUEEN VICTORIA STREET, LONDON. E.C. 4. L 13 JUN 1929 RECEIVED June 12th, 1929. Messrs. Rolls-Royce Ltd, DERBY. Dear Sirs, 40/50 ROLLS-ROYCE CHASSIS 47-KR. Regarding the above Car which I took away from your works on the 1st inst., CLUTCH. This is now perfectly all right. GEAR BOX. I assume that this is a normal one, but I find considerable difficulty in manipulating it especially after the easy and silent change on the Twenty. My driver remarks that it is very different from that fitted on the Silver Ghost model, the Gears of which could be put in with a thumb and finger on the lever. ENGINE. I have run the Car 650 miles since the 1st June and on taking out three Sparking Plugs yesterday I found them getting very dirty, and evidence of a lot of oil in the upper part of the Cylinders. It seems to me a pity that you were apparently unable to make a proper job of this trouble when the Car was at Derby. I have to do about 900 miles this coming weekend and am rather apprehensive of mis-firing owing to oily plugs. When starting off on Monday last, with a warmed-up engine, the Car was missing badly on battery ignition only. Yours faithfully, [Signature] REC'D 13 JUN 1929 | ||