Rolls-Royce Archives
| Identifier | Entry | ||
| scan0001 | Letter regarding the potential sale of an ex-Indian trials Bentley car to a Mr. Cunningham, comparing it to his Cadillac. | ||
| View original record | S/W. Rm. --- Bly/16/SM. 7.8.36. ------------------- Re: Mr. Cunningham, Almond's Hotel, Clifford Street, W.1 Confirming our telephone conversation of this morning, I am very glad that there is a… | ||
| scan0002 | Letter suggesting a telephone call to someone in Kirriemuir before their departure to the U.S.A. | ||
| View original record | -2- I would suggest that if you are in the neighbourhood you could telephone him at Kirriemuir 117. I understand he will be leaving Scotland on the 14th September for the U.S.A. Bly. | ||
| scan0003 | Customer's queries about engine modifications, oil specifications, and parts availability in America. | ||
| View original record | S/W. Rm. Rm x261 Bly/W.3/SM.8.8.36. Re: Briggs S. Cunningham, Esq. Confirming our telephone conversation, Mr. Cunningham would like the compression of the cylinder head on his car to be raised so that… | ||
| scan0004 | The fitting of a high-compression cylinder head to a customer's car. | ||
| View original record | Per Bag. Y Bly. From Hs/Rm. Hs/Rm.1/MJ.10.8.36. Re. Mr. Cunningham. Replying to Bly.16/SM.7.8.36. As I told you on Frdiay I have been able to discover a high compression cylinder head which I can let… | ||
| scan0005 | Cold starting issues with Bentley cars and potential modifications for American conditions. | ||
| View original record | Bly. From Hs/Rm. Hs/Rm.9/MJ.10.8.36. MR. CUNNINGHAM. There is no doubt that any Bentley prior to 'E' series will be a bad starter. I ran the car I took to the States on Mobiloil Arctic Oil, but it was… | ||
| scan0006 | Customer-requested modifications for an ex-Indian Demonstration Open car, chassis B.72.BN. | ||
| View original record | x261 Hs/Rm. c. to Tr/Gst. Bly/10/SM.10.8. 36. Re: Briggs S. Cunningham, Esq. Chassis No. B.72.BN. Replying to Hs/Rm.1/MJ,10.8.36. On the strength of our telephone conversation last Friday, we have… | ||
| scan0007 | Payment and dispatch of a geared starter motor and new clutch pit. | ||
| View original record | To Bly. From Hs/Rm. Hs/Rm.14/MJ.11.8.36. Thanks for Bly.10/SM.10.8.36. Please let me know whether Mr. Cunningham will pay for the geared starter motor and new clutch pit. If so I will have these parts… | ||
| scan0008 | Confirming a customer's approval to pay for modifications to make a car suitable for use in the USA, specifically changing the gear/starter motor. | ||
| View original record | S/W. To Rm. Copy to GST. (struck through) Copy to K. (struck through) Bly/W1/SOC/12.8.36. Mr. Cunningham. Thanks for your Hs/Rm.9/MJ.10.8.36, and the information contained therein. Mr. Cunningham said… | ||
| scan0009 | From the Repair Department detailing the supply of standard and experimental engine parts for dispatch. | ||
| View original record | Hd. (Repair Dept.) From Hs/Rm. Hs/Rm.5/MJ.13.8.36. We have been in communication with Sales Dept. with reference to Mr. Cunningham, and you will see from the correspondence herewith what has… | ||
| scan0010 | Piston testing for a dismantled engine unit from chassis No.B.72.BN. | ||
| View original record | K. From Hs/Rm. Hs/Rm.6/MJ.13.8.36. We understand that you have dismantled the engine unit from the chassis No.B.72.BN., which is going to be sold to Mr. Cunningham. As this unit is going to be fitted… | ||
| scan0011 | Requesting spare clutch parts be given to a Mr. Cunningham. | ||
| View original record | Ely. From Hs./Rm. Hs/Rm.9/MJ.14.8.36. Enclosed is a letter I have written to Mr. Cunningham to explain about the bits we are giving him. Will you get Kingsbury to let him have a clutch centre plate… | ||
| scan0012 | Letter to a customer regarding the supply of a high-compression cylinder head for a Bentley, with advice on reducing the compression ratio and suitable sparking plugs. | ||
| View original record | Expl. Dept. Hs/Rm.8/MJ. 14th. August, 1936. Mr. Cunningham, Cortachy Castle, Kirriemuir, Scotland. Dear Mr. Cunningham, I have fixed up some parts for your Bentley and in case our Conduit Street… | ||
| scan0013 | Letter providing advice on vehicle modifications, oil, fuel, coolant, and clutch operation. | ||
| View original record | -2- Hs/Rm.8/MJ. 14th. August, 1936. we fit our latest starter motor which was evolved as a result of my American trip and which will help you enormously. Unfortunately, in order to get this on we have… | ||
| scan0014 | Confirming arrangements to supply a clutch centre plate, clutch lining, and possibly sparking plugs for Mr. Cunningham. | ||
| View original record | Hs/Rm. Bly/4/SM. 17.8.36. Re: Mr. Cunningham. Thank you for your Hs/Rm.9/MJ.14.8.36. enclosing a copy of the letter sent to the above. We are arranging for K. to supply a clutch centre plate and… | ||
| scan0015 | Letter from Cortachy Castle thanking W.A. Robotham for a high compression head for a 3.5 litre Bentley, followed by specific technical questions about it. | ||
| View original record | TELEGRAMS, CORTACHY. TELEPHONE 31, CORTACHY. Aug. 20 CORTACHY CASTLE, KIRRIEMUIR, ANGUS. Mr. W. A. Robotham Expl. Dept. Rolls-Royce Ltd. Derby Dear Mr. Robotham: In reply to your letter of Aug 14th… | ||
| scan0016 | List of queries regarding engine components, parts, and modifications. | ||
| View original record | let me have several spares. ④ Do you use any kind of gasket cement when replacing a gasket? If so, please let me have some of it. ⑤ Is there any special order for tightening the head bolts other than… | ||
| scan0017 | Letter with questions regarding suitable oil, petrol, anti-freeze, and shock control installation. | ||
| View original record | Re Oil Can you get the S.A.E. rating of the suitable Essolube oil that compares with Mobiloil B.B and Arctic? We always go by this in America, such as S.A.E. 30, 40, or 50. Is there any harm in using… | ||
| scan0018 | Letter from Briggs S. Cunningham with queries about using glycerine and the 3 1/2 litre Bentley model. | ||
| View original record | Would it be satisfactory if I use pure glycerine? I never use alcohol at all, always glycerine. I use it straight, and it seems all right on the American cars. A friend of mine who lives just outside… | ||
| scan0019 | Letter from the Experimental Department responding to a list of technical queries about engine components and settings. | ||
| View original record | X261 spec Exptl. Dept. Hs/Rm.17/KW. 24th August, 1936. Briggs S. Cunningham Esq., Cortachy Castle, Kirriemuir, Angus, Scotland. Dear Mr. Cunningham, Many thanks for yours of August 20th. Answering… | ||
| scan0020 | Letter providing advice on components and fluids, including the cylinder head, fuel, sparking plugs, and oil. | ||
| View original record | -2- Hs/Rm.17/KW.24.8.36. (6) The head is not aluminium, but cast-iron. (7) I believe they are proposing to supply you with a standard head for your car in addition to the high compression head. I… | ||
| scan0021 | Letter discussing a dynamo complaint, referencing an instruction book, and arranging a visit to test other vehicles. | ||
| View original record | -3- Hs/Rm.17/KW.24.8.36. (13) I am surprised that Mr. Teacher had trouble with his dynamo. It is an almost unknown complaint as far as we are concerned. I should not think it necessary to take a spare… | ||
| scan0022 | Letter to Mr. Cunningham enclosing S.A.E. ratings for Mobiloil brands from the Vacuum Oil Company. | ||
| View original record | X 261 Exptl. Dept. Hs/Rm.7/KW. 26th August, 1936. Briggs S. Cunningham Esq., Cortachy Castle, Kirriemuir, Angus, Scotland, Dear Mr. Cunningham, Further to my letter of the 4th August, I now enclose… | ||
| scan0023 | Letter from Vacuum Oil Company Limited advising on Mobiloil equivalencies to SAE grades. | ||
| View original record | COPY. Vacuum Oil Company Limited, Caxton House, Westminster, London, S.W.1. Reference ED/AUTO. Messrs. Rolls Royce Ltd., Derby. For the attention of W.A. Robotham Esq: Dear Sirs, We thank you for your… | ||
| scan0024 | Letter regarding a car for Mr. Briggs S. Cunningham, discussing collecting a vehicle and the availability of used models. | ||
| View original record | S/W. Rm. 261. Bly4/SM. 29.7.39. Re: Mr. Briggs S. Cunningham. As mentioned to you over the telephone this morning, I have heard from the above and attach a copy of his letter. As arranged with you, I… | ||
| scan0025 | Design illustrations for a 4 1/4 Litre Bentley Drop-Head Coupe with concealed head by H.J. Mulliner. | ||
| View original record | 4 1/4 LITRE BENTLEY H.J.MULLINER & Cº Lᵀᴰ DROP-HEAD COUPE WITH CONCEALED HEAD DRAWING Nº 6124. HJM 501 | ||
| scan0026 | Letter from Briggs Cunningham to Bentley Motors regarding a potential part-exchange of his 3 1/2-litre Tourer for a new 4 1/4-litre 'Streamline' model. | ||
| View original record | C O P Y. From: Briggs S. Cunningham, Royal Yacht, M.Y. Alice, Cowes. I.O.W. To: Bentley Motors (1931) Ltd., 16, Conduit Street, W.1. July 27th, 1939. Dear Sirs, Thank you for your letter of July 25th… | ||
| scan0027 | Sales strategy for a potential client, Briggs-Cunningham, regarding future Bentley models. | ||
| View original record | 261 W/S. Bly. from Rm. Rm2/R.11.8.39. I believe I have put Briggs-Cunningham off buying a Lagonda. I have told him that we might be in a position to supply what he wants in 12 months' time, i.e., a… | ||
| scan0028 | Customer's car purchase, delivery delays, and their eventual purchase from a competitor. | ||
| View original record | 261 S/W (Rm). Bs2/ES.14.8.39. re: Mr. Briggs S. Cunningham - Your memo. Rm2/R.11.8.39. In the absence of Bly. on holiday I have written to Mr. Briggs Cunningham as per the attached copy. We are not… | ||
| scan0029 | Letter to a customer regarding the potential purchase of a new 4 ¼ litre Bentley and a trade-in offer for their current vehicle. | ||
| View original record | Bsl/ES. 12th August, 1939. Briggs S. Cunningham, Esq., Cortachy Castle, Kirriemuir, SCOTLAND. Dear Sir, We understand from Mr. Robotham that you might be interested in the purchase of a 4¼ litre… | ||
| scan0030 | The second page of a letter from Bentley Motors to Briggs S. Cunningham concerning an offer. | ||
| View original record | Briggs S. Cunningham, Esq. -2- 12th Aug., 1939. advise us whether this offer is of interest. Should you be requiring further details, we should be happy to furnish these on receipt of your… | ||
| scan0031 | Customer's decision not to purchase a new Bentley. | ||
| View original record | 261 s.s. S/W. Rm. Bly/2/SM. 23.8.39. Re: Briggs S. Cunningham. Rm We have now heard from the above from Cortachy Castle, Kirriemuir, saying that he is not interested in our proposition concerning a… | ||
| scan0032 | Letter from a customer discussing the need for adjustable dampers on a Bentley and reporting a brake judder issue. | ||
| View original record | Peterborough 2370. The Grange, Orton Longueville, nr. Peterborough. 11th July, 1934. E.W. Hives, Esq., Messrs. Rolls-Royce Ltd., DERBY. Dear Mr. Hives: Owing to my absence abroad I am sorry that I… | ||
| scan0033 | Letter clarifying that a previous complaint about brake judder was not a reflection on the Service Department. | ||
| View original record | Peterborough 2370. The Grange, Orton Longueville, nr. Peterborough. 13th July, 1934. E.W. Hives, Esq., Messrs. Rolls-Royce Ltd., DERBY. Dear Mr. Hives: Just a line to make it quite clear - if it be… | ||
| scan0034 | Letter to a customer inquiring about brake judder issues in wet versus dry weather. | ||
| View original record | x7961 Exptl. Dept. Hs/Rm.19/KW. 16th July, 1934. Col. C.W.D. Rowe, The Grange, Orton Longueville, Nr. Peterborough. Dear Col. Rowe, Thank you for your letters of the 11th and 13th July. We should be… | ||
| scan0035 | Letter detailing a brake judder issue, particularly after the car is washed. | ||
| View original record | AFRICA HOUSE, KINGSWAY, LONDON, W.C.2. TELEPHONE: HOLBORN 8289. 24th July, 1934. W.A. Robotham, Esq., Messrs. Rolls-Royce Ltd., DERBY. Dear Mr. Robotham: Thank you for your letter of the 16th July,… | ||
| scan0036 | Letter to Colonel C.W.D. Rowe regarding an unusual complaint with the servo and an invitation to the Works. | ||
| View original record | x7961 Exptl. Dept. Hs/Rm.7/KW. 30th July, 1934. Colonel C.W.D. Rowe, Africa House, Kingsway, LONDON, W.C.2. Dear Colonel Rowe, Thank you for your letter of the 24th July, from which we note that the… | ||
| scan0037 | Letter of thanks to Mr. Hives for hospitality and to arrange for car modifications. | ||
| View original record | x7961 AFRICA HOUSE, KINGSWAY, LONDON, W.C.2. TELEPHONE: HOLBORN 8289. 1st August, 1934. W.E. Hives, Esq., Messrs. Rolls-Royce Ltd., DERBY. Dear Mr. Hives: I write to express my thanks for the very… | ||
| scan0038 | Letter regarding the repair of a judder issue on a Bentley B.145 AE and arrangements for future modifications. | ||
| View original record | x7961 AFRICA HOUSE, KINGSWAY, LONDON, W.C.2. TELEPHONE: HOLBORN 8289. 1st August, 1934. W.A. Robotham, Esq., Messrs. Rolls-Royce Ltd., DERBY. Dear Mr. Robotham: Bentley B.145 AE. Many thanks for your… | ||
| scan0039 | Letter to W.E. Hives at Bentley Motors regarding the high mileage of Bentley Chassis No. B.145 - AE. | ||
| View original record | Xv61 AFRICA HOUSE, KINGSWAY, LONDON, W.C.2. TELEPHONE: HOLBORN 8289. 10th July, 1935. W.E. Hives, Esq., Messrs. Bentley Motors (1931) Ltd., DERBY. Dear Mr. Hives: Bentley Chassis No. B.145 - AE. I am… | ||
| scan0040 | Letter to Bentley Motors detailing required repairs and issues for a Chassis No. B.145-AE. | ||
| View original record | Copy for Mr. Hives. Africa House, Kingsway, W.C.2. 10th July, 1935. Messrs. Bentley Motors (1931) Ltd., DERBY. Dear Sirs: Bentley Chassis No. B.145-AE. As arranged with your Repair Department over the… | ||
| scan0041 | The second page of a letter regarding a knob fitted to a dipper lever. | ||
| View original record | - 2 - 10th July, 1935. a knob fitted to dipper lever. Yours faithfully, C.W.D. Rowe. | ||
| scan0042 | Letter to Mr. Rowe confirming his car will be inspected upon arrival at the Service Depot. | ||
| View original record | Expl. Dept. Hs.5/MJ. 11th. July, 1935. C.W.D. Rowe Esq., Africa House, Kingsway, London.W.C.2. Dear Mr. Rowe, Thank you for your letter of the 10th.inst. I will certainly make a point of having a look… | ||
| scan0043 | Owner's complaint report for a Bentley 3 1/2 Litre regarding a noise in the transmission. | ||
| View original record | BENTLEY 3 1/2 4 1/4 OWNER'S COMPLAINT REPORT SG. HS. C. RM. DA. BY. MX. RHC. A. 261 13th October 1937. Chassis No. B.145-AE. Owner: Lt. Col. C. W. D. Rowe. Report No. W.48. Delivery Date: 10.3.34.… | ||
| scan0044 | Trial run for customer Mr. Noel Stewart, with recommendations for his Bentley chassis build. | ||
| View original record | To C. From Hs. c. to Wor. c. to Bn. Tabi (handwritten) Hs.8/MJ.25.10.33. "We have given a trial run today to Mr. Noel Stewart. He is the son of P.N. Stewart who, I understand, has ordered three… | ||
| scan0045 | Confirming a recommendation for a gear ratio and weight reduction on a Bentley chassis for Mr. Noel Stewart. | ||
| View original record | Y7961 ->S/W....Hs. c. to Wor. Bn. --- C3/C28.10.33 Re Mr. Noel Stewart - Bentley. Hs8/MJ25.10.33 We, of course, accept your recommendation in regard to the 11.45 gear ratio on this chassis, and will… | ||
| scan0046 | Customer's request for high geared back axles on three Bentley chassis orders. | ||
| View original record | S/W. x7967 Hn35/BE.2.11.33. Mr. P.M. Stewart. Bentley Chassis. With reference to Hs8/MJ.25.10.33. Mr. Stewart Snr. now wants a high geared back axle fitted to each one of the three chassis he has… | ||
| scan0047 | Letter to a customer regarding axle recommendations for three 3.5 Litre Bentley chassis on order. | ||
| View original record | Expl. Dept. Mr. R. Stewart, Stewartby, Lincolnshire. Dear Mr. Stewart, I have heard from our London office that you are asking for the high geared axles on all three of the 3½ Litre Bentley chassis… | ||
| scan0048 | Letter from a customer about high geared axles and thanking for a test drive in a new car. | ||
| View original record | x7967 LONDON BRICK COMPANY & FORDERS LTD. PRESSED BRICK MAKERS. ANNUAL CAPACITY 1,200,000,000. HEAD OFFICE: AFRICA HOUSE, KINGSWAY, LONDON, W. C. 2. STEWARTBY, BEDFORD. F.Hives,Esq., Messrs… | ||
| scan0049 | Mr. P. M. Stewart's order for three Bentley chassis, detailing axle specifications and body types. | ||
| View original record | S/W. (Hs) X796-1 Hn15/I/21-11-33. P. M. STEWART'S BENTLEY CHASSIS. With further reference to Hs8/MJ.25.10.33, will you please reply to our Hn35/BE.2.11.33 in which we mentioned that Mr. Stewart is… | ||
| scan0050 | Recommendation for standard axle ratios for Drop-head Coupe bodies on P.M. Stewart's Bentley Chassis. | ||
| View original record | ✓ 796D W/S. Hn. From Hs. Hs.3/MJ.27.11.33. Re. P.M. STEWART'S BENTLEY CHASSIS. Replying to Hn.15/I/21.11.33. We should recommend Standard axle ratios for Drop-head Coupe bodies. Hs. | ||
| scan0051 | Letter from the London Brick Company requesting a works visit for a new 3.5 litre Bentley owner. | ||
| View original record | X7961 Corres. with Col Rowe re sh. also in X 242. LONDON BRICK COMPANY & FORDS LTD. PRESSED BRICK MAKERS. ANNUAL CAPACITY 1,200,000,000. HEAD OFFICE: AFRICA HOUSE, KINGSWAY, LONDON, W.C. 2. STEWARTBY,… | ||
| scan0052 | Letter to a customer arranging a meeting and acknowledging the satisfactory performance of their car. | ||
| View original record | X7961 Expl. Dept. Hs.4/MJ. 10th. April, 1934. R.C.Stewart Esq., Stewartby, Bedford. Dear Mr. Stewart, Replying to your letter of the 9th.inst. Either Thursday or Friday of this week would be… | ||
| scan0053 | Letter from P.M. Stewart to Mr. Hives about a 3 1/2 litre Bentley. | ||
| View original record | from P.M. STEWART. 7/29 Park Lane.* London W.1 Fasnakyle. -> Formerly 38A FASNAKYLE, CANNICH, BY BEAULY, INVERNESS-SHIRE. Saturday Dear Mr Hives re Chassis B.51.AH I am writing to you re my 3 1/2… | ||
| scan0054 | Report detailing a 'drumming' noise and vibration in a vehicle, likely related to the rear axle or bearings. | ||
| View original record | noises than usual - it there seemed to be a slight drumming but I put it down to increased tyre noises noticed with hood up & windows down. On Thursday's run to Edinburgh, however, she ran perfectly -… | ||
| scan0055 | Letter from a car owner about a vibration issue, seeking advice on repair options. | ||
| View original record | 2 YL FASNAKXE, CANNICH, BY BEAULY, INVERNESS-SHIRE. At first this made me think a ball race had gone in the gear box - but my man has had the lid off & this is not so. He traced the vibration to the… | ||
| scan0056 | Message confirming a mechanic's arrival in Beauly with a new rear axle pinion bearing for a client in Invernessshire. | ||
| View original record | 8/7961 18.9.34. Stewart, 'Fasnakyle', Cannich - Invernessshire. OUR MECHANIC ARRIVES BEAULY SEVEN AM. WEDNESDAY WITH NEW BEARING FOR REAR AXLE PINION. HIVES. BENTLEY MOTORS. | ||
| scan0057 | Letter to a customer regarding a faulty ball bearing on a Bentley's rear axle pinion and other modifications. | ||
| View original record | γ Expl. Dept. HS.1/MJ. 18th. September, 1934. P.M. Stewart Esq., Cannich, by Beauly, Inverness-shire. Dear Mr. Stewart, Replying to your letter of the 15th. inst., we have wired you saying that a… | ||
| scan0058 | Letter of thanks from a customer for the prompt dispatch of a mechanic to fix a Bentley. | ||
| View original record | HD x7961? Saturday, 22 Sept - 1924 - YL FASNAKLYE, CANNICH, BY BEAULY, INVERNESS-SHIRE. Dear Mr Hives. I am obliged to you for your telegram & letter and for so promptly dispatching such a good… | ||
| scan0059 | Internal routing slip for an owner's complaint regarding connecting rods on Bentley chassis B-51-AE. | ||
| View original record | X961 BY/Mtn10/N.13.9.35. We attach hereto for your information, copy of Owners Complaint No.100 in regard to Bentley chassis B-51-AE - P.M.Stewart. By/Mtn. Should like to see these connecting rods… | ||
| scan0060 | Owner's complaint report detailing an engine failure and subsequent rectification work. | ||
| View original record | Copy. September 10th.1935. BENTLEY SERVICE DEPARTMENT. KINGSBURY WORKS. OWNER'S COMPLAINT REPORT. No.100. CHASSIS NO.: B.51.AE. OWNER: P.M.Stewart. DELIVERY DATE: 13.2.34. TYPE OF BODY: Park Ward… | ||
| scan0061 | Analysis of a connecting rod failure on chassis B.51-AE. | ||
| View original record | Hd C. K. c. Hs/Rm. x 261 BY.7/G.25.9.35. Rm RE: CHASSIS NO. B.51-AE. STEWART. CONNECTING ROD FAILURE. -------------------- Hd/SB.5/HR.19.9.35. Referring to the No.2 big end which failed on the above… | ||
| scan0062 | Customer's engine water temperature issue and proposed solutions. | ||
| View original record | [Handwritten top center] H.A. (crossed out) x261 [Handwritten left margin] WAH [Handwritten left margin] PAW Gordon Thomas, Esq., HB2/H12.11.35. The Crescent, Taunton, Somerset. B.l.-AE.… | ||
| scan0063 | Letter to a customer regarding low water temperature on a Bentley Car, providing troubleshooting for shutters and thermostat. | ||
| View original record | Exptl. Dept. HS/Std.17/KW. 22nd November, 1935. Gordon Thomas, Esq., The Crescent, Taunton, Somerset. Dear Sir, We have been informed by our Inspecting Engineer for the Western Counties that the water… | ||
| scan0064 | Letter stating that the requested water temperature alteration requires the development of a new type of Calorstat. | ||
| View original record | -2- Hs/Std.17/KW.22.11.35. If these instructions are carried out, the water temperature will run at its correct average figure of 78°C. This cannot be altered to the 85 - 90°C. which you request,… | ||
| scan0065 | Request to dispatch a Standard Bentley Calorstat to a customer for their car, B-1-AE. | ||
| View original record | To D/BP. c. to G/Mt. x261 Hs/Std.17/KW.23.11.35. Will you please despatch to Gordon Thomas, Esq., The Crescent, Taunton, Somerset, for use on his Bentley car B-1-AE :- 1. Standard Bentley Calorstat,… | ||
| scan0066 | Confirming a letter has been sent to Mr. Gordon Thomas regarding Chassis B-1-AE. | ||
| View original record | To Hb. c. to Hd. Hs/Std.11/KW.25.11.35. Chassis B-1-AE. Gordon Thomas Esq. Hb.2/H.12.11.35. We have now written to Mr. Thomas, as per the attached copy letter, which you will find self-explanatory.… | ||
| scan0067 | Letter to Gordon Thomas regarding a previously omitted drawing. | ||
| View original record | Xab1 Exptl. Dept. Hs/Std.10/KW. 25th November,1935. Gordon Thomas, Esq., The Crescent, Taunton, Somerset. Dear Sir, We enclose herewith the drawing mentioned in our letter of the 22nd inst., reference… | ||
| scan0068 | Letter discussing the fitting of a new unit and referencing a previous correspondence. | ||
| View original record | x261 Rm 7 The Crescent Taunton. 25. 11. '35 your ref: HS/Std/17/K Dear Sir, I am obliged for your letter of the 22nd and the steps you have taken and I will advise you of the results obtained by… | ||
| scan0069 | Query about correct engine running temperature, a potential misprint in a handbook regarding a Calorstat, and a missing drawing. | ||
| View original record | correct running temperature is as low as 78°C, especially as the handbook states 85°C, which you say necessitates the development of a new type of Calorstat. I assume however this is a misprint and… | ||
| scan0070 | Confirming a setting was correct, signed by Gordon Thomas. | ||
| View original record | setting was already correct. yours faithfully Gordon Thomas | ||
| scan0071 | Follow-up letter requesting a Calorstat unit that has not yet been received. | ||
| View original record | 7 The Crescent. Taunton. your ref: HS/Sta.17/KW. Dear Sirs, I would remind you that I have not yet received the new Calorstat unit referred to in the fifth paragraph of your letter of the 22nd… | ||
| scan0072 | Letter concerning the delayed despatch of a Calorstat and instructions for its replacement. | ||
| View original record | X261? Exptl. Dept. Hs/Std.9/KW. 20th December, 1935. Gordon Thomas, Esq., 7, The Crescent, Taunton. Dear Sir, In reply to your letter of the 15th inst., we regret that you have not received the… | ||
| scan0073 | Letter providing feedback on a new Colorstat's performance and its effect on engine temperature. | ||
| View original record | x761 ? STD 7 The Crescent, Taunton. 14. 1. 36 your ref:- Hs/Std.q/K.W. Dear Sirs. For the attention of Mr C.S. Steadman. Referring to your letter of the 20th ult the new Colorstat is a vast… | ||
| scan0074 | Letter from Gordon Thomas regarding a temperature discrepancy between a previous letter (78°) and the handbook (85°). | ||
| View original record | similar weather conditions. Even so 78° strikes me as being plenty cold enough and I should have thought 85°, as given in the handbook, was more nearly correct. It was this discrepancy between the… | ||
| scan0075 | Letter addressing a customer's complaint about noise and rattle in a new Bentley chassis. | ||
| View original record | X7961 R11/H101934. 10th October, 1934. Sir Stanley White, Bart., Hollywood Tower, Westbury. Sir, Re: Bentley chassis No. B.33-BL. We greatly regret to learn from Messrs. Jack Barclay Ltd., that you… | ||
| scan0076 | The concluding page of a letter from Bentley Motors (1931) Ltd. regarding customer satisfaction. | ||
| View original record | -2- In conclusion, we need hardly say how anxious we are to take any step to ensure your complete satisfaction with your Bentley car. Yours faithfully, For Bentley Motors (1931) Ltd., | ||
| scan0077 | Letter concerning a customer's complaint about a gearbox judder on a Bentley car and a proposed modification. | ||
| View original record | £8. £12 S/W (Hs/Rm.) - per bag. c. to Hd. H2/H11.10.34. Complaint case. Sir Stanley White, Bt. - B.33-BL. We thank you for your Hs/Rm7/KW10.10.34. and for the copies of your two letters to Mr. Fedden,… | ||
| scan0078 | Typed letter arranging a meeting with Sir Stanley White at the Bristol Aeroplane Co's Filton Works. | ||
| View original record | claims for this modification to be carried out free of charge. There remains the matter of sending somebody as formally requested by Sir Stanley, to see him at his office, at The Bristol Aeroplane… | ||
| scan0079 | Letter to Sir Stanley White regarding a complaint about a rattle in his car's transmission. | ||
| View original record | x796 Copy to H. Expl. Dept. Ha/Rm.19/KW. 12th October, 1934. Sir Stanley White, Bart., Hollywood Tower, Westbury. Dear Sir, We have heard from London that you are complaining of a rattle in the… | ||
| scan0080 | Internal memorandum regarding a customer complaint about a transmission rattle. | ||
| View original record | W/S - H. c. to Hd. Hs/Rm.18/KW.12.10.34. Sir Stanley White, Bt. - B-33-BL. ---------------------------------- Replying to H2/H.11.10.34. -------------------------- We rang up Sir Stanley White this… | ||
| scan0081 | Telegram message received by telephone from Knightsbridge concerning a future call from Hives. | ||
| View original record | ROLLS-ROYCE LTD. X7961 TELEGRAM RECEIVED BY TELEPHONE. Time Received 3.2 Date 16.10.34 HD Raycars By ys from Knightsbridge 2.20 Hives has willite telephone from Bristol re his car. FROM R abbotham… | ||
| scan0082 | Follow-up letter regarding a complaint case for Sir Stanley White's car and a promised gearbox modification. | ||
| View original record | Rm S/W (Hs/Hm.) H9/H30.11.34. Complaint case. Sir Stanley White. - B.32-BL. With reference to our H2/H11.10.34. and your Hs/Rm18/KW12.10.34. and to your letter to Sir Stanley White of the same date,… | ||
| scan0083 | Internal note concerning a complaint case for Sir Stanley White, car B-33-BL. | ||
| View original record | W/S - H. x796! Hs/Rm.3/KW.3.12.34. Complaint Case. Sir Stanley White. B-33-BL. With reference to H9/H.30.11.34. We have heard nothing from Sir Stanley White since we wrote to him on the 12.10.34. We… | ||
| scan0084 | Complaint case regarding a synchromesh rattle in Sir Stanley White's car, model B.30-BL. | ||
| View original record | COMPLAINT CASE REPLY TO C.D. for SY. S/W (Rm.) H4/H10.1.35. Complaint case. Sir Stanley White. B.30-BL. The above owner at the time of taking delivery of his car last Autumn complained very bitterly… | ||
| scan0085 | Meeting with Sir Stanley White and an attached letter. | ||
| View original record | W/S - H. X261 Hs/Rm.7/KW.11.4.35. B-30-BL. Sir Stanley White. H.4/H.10.1.35. We met Sir Stanley White last time we were at Bristol. Attached is copy of a letter we have written to him. Hs/Rm. Att:… | ||
| scan0086 | Follow-up letter to a customer regarding a rattle in the clutch and transmission. | ||
| View original record | Exptl. Dept. Hs/Rn.S/KW. 11th April, 1935. Sir Stanley White, Bt., Hollywood Tower, Westbury. Dear Sir, You will recollect that a few weeks ago I tried your car at Weston-super-Mare, and you… | ||
| scan0087 | Letter to Sir Stanley White regarding an issue with the brakes on his 4 1/4 litre car. | ||
| View original record | Experimental Department 3rd December 1936. Rm.11/AP. Sir Stanley White, Bt., Hollywood Tower, WESTBURY Dear Sir, We understand from Mr.Hives that, during his recent visit to The Bristol Aeroplane… | ||
| scan0088 | Letter on behalf of Sir G. Stanley White to W. A. Robotham acknowledging a previous letter and advising of a delay due to illness. | ||
| View original record | 261 TELEGRAMS:- WHITE, 66978 WESTBURY-ON-TRYM. STATION, HENBURY. TELEPHONE:- 66978 WESTBURY-ON-TRYM. HOLLYWOOD TOWER, NEAR BRISTOL. 15th December, 1936. Rm.11/AP. W. A. Robotham, Esq., Experimental… | ||
| scan0089 | Letter regarding the purchase and special testing of a Bentley chassis, B.87.LE, for Sir Stanley White. | ||
| View original record | S/W. Rs. Rm 2bl . s.s. Bly/4/SM. 9.4.38. Re: Sir Stanley White, Bart, Bristol Aeroplane Co.Ltd., Filton. Bristol. Chassis No. B.87.LE. AVHR 11 1938 As I believe you are already aware, the above… | ||
| scan0090 | Return of an old carburetter for Chassis No. WEC.67 owned by Sir Stanley White. | ||
| View original record | 261 FILE To D/BP. from Rm/Wym. Rm/Wym.8/SW.16.6.41. re:- Chassis No.WEC.67 - Sir Stanley White. With reference to your D/BP/WH.11/JW. 10.6.41., referring to a replacement carburetter supplied to the… | ||
| scan0091 | Customer feedback letter regarding their positive vehicle experience. | ||
| View original record | BARLASTON 51. THE MANOR HOUSE, TITTENSOR, STAFFS. 3.10.34 Dear Bill. I know - from my own experience - in business that kicks and knocks come freely which are sometimes deserved and sometimes not -… | ||
| scan0092 | Customer feedback letter praising the vehicle's performance and the company's organization, with a short list of minor faults. | ||
| View original record | must admit that I did not appreciate that it could be reduced to such a fine art especially with a car of this sort and with such a high performance. It apparently maintains its tune, and its… | ||
| scan0093 | Fragment ending a letter. | ||
| View original record | but you know about all these. to | ||
| scan0094 | Covering note forwarding a letter of praise from a new Bentley owner, Mr. Neville Rollason. | ||
| View original record | W/S - Bly. x7967 Hs/Rm.15/KW.9.10.34. Here is a letter from Neville Rollason, a friend of mine who has bought a Bentley. He is a director of a large engineering Company, a highly technical motorist,… | ||
| scan0095 | Letter responding to a customer's complaints about a Bentley, suggesting repairs and offering advice. | ||
| View original record | Exptl. Dept. Hs/Rm.14/KW. 9th October, 1934. Neville Rollason, Esq., The Manor House, Tittensor, Staffs. Dear Neville, Thank you very much for your letter of the 3rd. I consider it is exceedingly nice… | ||
| scan0096 | Acknowledging and forwarding a letter from a satisfied owner, Neville Rollason Esq. | ||
| View original record | x7961 Rm Bly25/RW.13.10.34 Rm -- Many thanks for your Hs/Rm.15/KW.9.10.34., enclosing letter from Neville Rollason Esq. It is certainly very gratifying to get letters of this description from owners… | ||
| scan0097 | Letter about the sale of a motor and the conditions of exchange regarding the car's guarantee. | ||
| View original record | BARLASTON 51. THE MANOR HOUSE, TITTENSOR, STAFFS. 28.10.34. Dear Bill, Following your advice to Dick I sold my motor for a new one - delivery 3rd week in January. The exchange price was quite good but… | ||
| scan0098 | Inquiring about potential costs and alterations made to a car's chassis and body for the 1935 model. | ||
| View original record | As the car has only just come back I cannot see that anything will be necessary - is it likely to cost me anything? With kind regards. Yours sincerely, Greville Rollason What alterations have you made… | ||
| scan0099 | Letter concerning modifications to a customer's car, including the Park Ward body and chassis, to be done under guarantee. | ||
| View original record | 17961 Exptl. Dept. Hs/Rm.15/KW. 30th October,1934. Neville Rollason Esq., The Manor House, Tittensor, Staffs. Dear Neville, Thank you for your letter of the 28th; I note that you are sending your car… | ||
| scan0100 | Letter from a new Bentley owner reporting a potential engine issue and praising the bodywork. | ||
| View original record | Telephone: Barlaston 51. The Manor House, Tittensor, Stoke-on-Trent. NHR/W. Wed., 16th Jan.,1935. Dear Bill, As you may have heard, I have at last got my new "Bentley", and so far as the body is… | ||
| scan0101 | Letter to a customer regarding car performance issues, including piston slap and added weight. | ||
| View original record | 27961 Exptl. Dept. Hs/Rm.10/KW. 17th January, 1935. Neville Rollason Esq., The Manor House, Tittensor, Stoke-on-Trent. Dear Neville, Thank you for your letter of the 16th. It is possible that the… | ||
| scan0102 | Attached letter from Mr. Rollason, recommending his car be examined for seized pistons. | ||
| View original record | 47961 To Hd. from Hs/Rm. Hs/Rm.29/KW.18.1.35. Attached is a letter from Neville Rollason, a friend of mine. In view of the fact that we have had several seized pistons, we would recommend that you… | ||
| scan0103 | Letter concerning a seized piston and fluctuating oil pressure on a Bentley. | ||
| View original record | 1 4261 Telephone: Barlaston 51. The Manor House, Tittensor, Stoke-on-Trent. NHR/W. Sat., 23rd March,1935. Dear Bill, I have refrained from reporting on the behaviour of my "Bentley" until I had had an… | ||
| scan0104 | Second page of a letter from The Manor House in Stoke-on-Trent to W. Rowbotham. | ||
| View original record | Telephone: Barlaston 51. The Manor House, Tittensor, Stoke-on-Trent. Cont. -2- 23/3/35. I do not doubt but that you are well aware of what I am writing about, but I thought I would like to give you my… | ||
| scan0105 | Letter providing feedback on a car's performance after a trip to Austria and Italy, with suggestions for improvements. | ||
| View original record | Telephone: Barlaston 51. NHR/W. 261 The Manor House. Tittensor. Stoke-on-Trent. Thursday, 7th Oct.,1937. Dear Bill, I have only just completed the trip which I proposed making to Austria and Italy… | ||
| scan0106 | List of design criticisms and suggestions for improvement on a vehicle. | ||
| View original record | -2- 7/10/37. (1) I think you ought to put in your handbook the address, telephone number, etc., of your Paris, or any other, office which you may have. (2) The headlamps should be so made that the… | ||
| scan0107 | Letter detailing vehicle faults including a broken shock absorber bracket and rattling components. | ||
| View original record | -3- (6) From time to time I notice that the nuts on the exhaust manifold come loose and one incurs the risk of blowing out the gasket. Why cannot we have some locking device on this? (7) I hope you… | ||
| scan0108 | Typed letter to N. Rollason regarding feedback on car design and German motor roads. | ||
| View original record | 261 Rm2/R. 9th October, 1937. N. Rollason, Esq., The Manor House, Tittensor, Stoke-on-Trent. Dear Rollason, Thank you for your letter of 7th October. We agree with a great deal of what you say, and… | ||
| scan0109 | Cover note regarding a letter from Neville Rollason, Managing Director of the Summers Steel Combine, about the future Bentley. | ||
| View original record | Hs. from Rm. Sg. By. Da. Mx. 261 Rml/R.9.10.37. Attached is a copy of a letter which I have received from Neville Rollason, who is Managing Director of the Summers Steel Combine. I consider that one… | ||
| scan0110 | Letter providing feedback and suggestions for car improvements after a trip to Austria and Italy. | ||
| View original record | COPY. The Manor House, Tittensor, Stoke-on-Trent. Thursday, 7th. Oct. 1937. NHR/W. Dear Bill, I have only just completed the trip which I proposed making to Austria and Italy earlier in the year.… | ||
| scan0111 | List of design complaints and suggestions regarding various vehicle components. | ||
| View original record | 2. (2) The headlamps should be so made that the dipping arrangement can be turned over to dip as much to the right as they do normally to the left. You will find that the maximum position you can… | ||
| scan0112 | The final page of a letter from Neville Rollason detailing vehicle faults with the chassis and bodywork. | ||
| View original record | 3. to the cross-member of the chassis. I did not wonder why it had gone - it seems so ridiculously small to carry the load which is obviously imposed upon it on some of these roads. We had to mend it… | ||
| scan0113 | Letter discussing a proposal to modify a chassis for experimentation based on a model by 'Ardeau'. | ||
| View original record | 261 Telephone: Barlaston 51. The Manor House, Tittensor, Stoke-on-Trent. Monday, 29th Nov.,1937. NHR/W. Dear Bill, Since I last saw you, I have been thinking of that model which Ardeau made for you.… | ||
| scan0114 | Page two of a letter proposing modifications to a car's front to make it more presentable. | ||
| View original record | -2- 29/11/37. I make this offer assuming that the cost would be reasonable, and that you could modify the front of the car to make it more presentable without necessarily alter-ing its lines. Perhaps… | ||
| scan0115 | Letter to N. Rollason discussing a future independently sprung Bentley, streamlining, and performance. | ||
| View original record | 261 Rml/R. 30th November, 1937. N. Rollason, Esq., The Manor House, Tittensor, STOKE-on-TRENT. Dear Neville, Many thanks for your letter of the 29th November. I gather that you are expecting us to… | ||
| scan0116 | Page 2 of a letter to N. Rollason, Esq. regarding aerodynamic car bodies and fuel consumption. | ||
| View original record | N. Rollason, Esq. -2- 30.11.37. is bound to give a marked improvement in fuel consumption because the horse-power required to drive the car through the air at 60 m.p.h. is very nearly halved. It is… | ||
| scan0117 | Letter to W. Rowbotham discussing design difficulties with independent front springing and performance of a new streamlined model. | ||
| View original record | Telephone: Barlaston 51. 1380 The Manor House, Tittensor, Stoke-on-Trent. Friday, 3rd December, 1937. NHR/W. Dear Bill, Your letter made me very depressed when I read it, but I suppose I ought not to… | ||
| scan0118 | Invitation to Mr N. Rollason to visit the Works while in Donington for the Grand Prix. | ||
| View original record | 261 (2) Rm13/R. 14th September, 1938. N. Rollason, Esq., The Manor House, Tittensor, STOKE-on-TRENT. Dear Neville, Kimber has suggested that you might be coming up to watch the practising for the… | ||
| scan0119 | Letter from 'Maville' to 'Bill' declining an invitation for the 20th due to prior commitments. | ||
| View original record | 261S-S THE MANOR HOUSE, TITTENSOR, STAFFS. BARLASTON 51. 18.9.38 Dear Bill, Many thanks for your letter. Much as I should like it I am afraid I cannot get over on the 20th - some meetings have been… | ||
| scan0120 | Letter to Mr. Rollason regarding the unavailability of a car from Dex Garages and instructions on how to acquire a chassis. | ||
| View original record | Rm/Gry4/R. 261/3.3. 12th October, 1938. N. Rollason, Esq., The Manor House, Tittensor, STOKE-on-TRENT. Dear Mr. Rollason, I opened your letter to Rm. who is away from the Works for a week. I have been… | ||
| scan0121 | Letter to Mr. N. Rollason regarding the availability of a car chassis. | ||
| View original record | Rm/Gry4/R. 12th October, 1938. N. Rollason, Esq., The Manor House, Tittensor, STOKE-on-TRENT. Dear Mr. Rollason, I opened your letter to Rm. who is away from the Works for a week. I have been in… | ||
| scan0122 | Letter from a customer experiencing delays in obtaining a Bentley chassis. | ||
| View original record | Telephone: Barlaston 51. 261 SS. The Manor House, Tittensor. Stoke-on-Trent. Tuesday, 11th Oct.,1938. NHR/W. Dear Bill, I am having difficulty in getting reasonable delivery of my new "Bentley". I… | ||
| scan0123 | Letter arranging for a customer to borrow a trials car for a long weekend. | ||
| View original record | 261(3) Rm.1/ML. Customers Car 25.4.41. Neville Rollason,Esq., Peplow Hall, Hodnet. Salop. Dear Neville, Further to my letter of the 18th. April, reference Rm.2/ML., in which I said that I would try… | ||
| scan0124 | Letter apologising for delays in picking up and trying a new motor. | ||
| View original record | 261 PEPLOW HALL, HODNET, SALOP. TEL. CHILDS ERCALL 30. 16.6.41 Dear Bill, I am awfully sorry about the mess up in arranging to pick up the new motor and for not writing to you more promptly. Actually… | ||
| scan0125 | Short handwritten note discussing returning to a charge. | ||
| View original record | waste the opportunity- Can I return to the charge when I can see a few weeks ahead? Hope all is well with you. Yours ever. hrivelle | ||
| scan0126 | Typed letter to Neville Rollason regarding a failed connection, work pressures and driving automobiles. | ||
| View original record | 261 17th June, 1941. Rm.5/RH. Neville Rollason Esq., Peplow Hall, Hodnet, Salop. Dear Neville, I am so sorry that we failed to connect over the B.V. We shall have to try again later on. I am in much… | ||