Handling and reporting of complaints for the New Phantom model.
| Identifier | ExFiles\Box 47\1\ Scan175 | |
| Date | 27th November 1925 | |
| EXPERIMENTAL REPORT Expl. No. X4117 REF: Hs {Lord Ernest Hives - Chair} 3/LG27.11.25. To Wor. {Arthur Wormald - General Works Manager} from Hs. {Lord Ernest Hives - Chair} NEW PHANTOM(Codename for PHANTOM I) COMPLAINTS. X 8770 With reference to the summary of New Phantom(Codename for PHANTOM I) complaints supplied by Sales. In our opinion this is the most useful report we have received for a very long time. We recommend, however, that on future issues of this report, it should be made clear whether the complaint emanates from a customer, or a R-R Official. It would also be exceedingly useful to the Expl: Dept: if we could receive similar sheets from our Depots. We consider R.D.Derby, R.D.Cricklewood, and R.D.Paris should quarterly send a similar report of the chief complaints from customers and how they have overcome them. I consider we do not receive sufficient inform- ation from our Repair Depots. Hs. {Lord Ernest Hives - Chair} | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).