Customer dissatisfaction with brakes and the proposal for wider brake drums as a solution.
| Identifier | ExFiles\Box 26\4\ Scan036 | |
| Date | 1st July 1914 | |
| ROLLS-ROYCE LIMITED, NIGHTINGALE ROAD, DERBY. TELEGRAMS: "ROYCAR," DERBY. TELEPHONES: 476 (Four Lines). Names and Indicating letter. A Mr. ADAMS By Mr. BAILEY Bn {W.O. Bentley / Mr Barrington} Mr. BARRINGTON B Mr. BEREND Bt {Capt. J. S. Burt - Engineer} Mr. BURT Cn {Mr Chamberain} Mr. CHAMBERLAIN Cr {Mr Cra’ster / Mr Chichester} Mr. CHICHESTER C Mr. COWEN Cx {Major Len W. Cox - Advertising Manager} Mr. COX D Mr. DeLOOZE Da {Bernard Day - Chassis Design} Mr. DAY E Mr. ELLIOTT Eu EUROPE Hy {Tom Haldenby - Plant Engineer} Mr. HALDENBY H Mr. HALLAM Hn {F. C. Honeyman - Retail orders} Mr. HANBURY J Mr. JOHNSON JS {Mr Johnson's Secretary} Mr. JOHNSON'S Secretary BJ Mr. BASIL JOHNSON K Mr. KILNER Mac {Mr Macintosh} Mr. MACKINTOSH Mcr Mr. MERCER M Mr. MOON Na {Mr Nadin} Mr. NADIN N Mr. NORTHEY O Mr. OLDHAM Pa {Mr Paterson} Mr. PATERSON EP {G. Eric Platford - Chief Quality Engineer} Mr. PLATFORD Rn {Mr Robinson} Mr. ROBINSON R Mr. ROYCE RS {Sir Henry Royce's Secretary} Mr. ROYCE'S Secretary JR {Mr James Royce} Mr. JAMES ROYCE Sn {Mr Sanderson} Mr. SANDERSON LHS {Lord Herbert Scott - Chair} LORD HERBERT SCOTT Sp {Mr Spinney} Mr. SPINNEY V VIENNA Wa {Mr Wallis} Mr. WALLIS Whr {Mr Wheeler} Mr. WHEELER Wd {Mr Wood / Mr Whitehead} Mr. WHITEHEAD Wor {Arthur Wormald - General Works Manager} Mr. WORMALD - 2 - recommend same as they are. I do not think we can expect customers to be satisfied with cars which, when the present brakes have been in use for any length of time they become unsatisfactory. The action certainly appears to be due to the fact, as Mr. Royce has already explained, of expansion of the drums and I take it that Mr. Royce's suggestion for wider brake drums, etc. are now being put through to overcome this trouble, which, if such is the case, we have every confidence in recommending as standard, if the Exp. Dept. find that they are quite satisfactory as regards wear and tear. EP. {G. Eric Platford - Chief Quality Engineer} This sheet must be filed with the correspondence to which it refers. | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).